Question about Webroot AntiVirus with AntiSpyware & Firewall: Windows

1 Answer

Webroot will not load after start up

When I start up my computer and Webroot starts up it stays in a state of loading and I cannot interface with it. It just says loading. I have been using Webroot for awhile without any problem and my service package has not run out yet.

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  • 125 Answers

Hi there, the program may be experiencing some problems with the startup. If it is still doing this, try going under run, type in services.msc and look for webroot antivirus, hit restart and see what happens. If it still doesn't load, try reinstalling the software and see what happens.

Posted on Jan 19, 2010

  • MAGICTORA Aug 02, 2011

    i have a same problem and i chack in services.msc and look to wenroot antivirus.
    but nothing i find application, why i see anti-spy sweper but no anti virus, so my icon is yellow i try to open but can not loading. help someone.

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6ya6ya

6ya staff

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Posted on Jan 02, 2017

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1 Answer

I tried to do an update on my webroot internet security essentials. It said there was another program running that needed to be uninstalled before I can update. It uninstalled everything. Now I'm having...


You may have another anti-virus program running which is preventing you from running your Wbebroot program. You can only have one anti virus program running at a time as they usually conflict with one another. With XP, you may have downloaded Microsoft Security Essentials. You can see if it's loaded and running by clicking on Start, Control Panel, Administrative Tools, and Services. Scroll down to the "M's" and see if the "Microsoft Antimalware Service" is listed. If it is, double click on it, and then stop the service by clicking on STOP. Then change the :startup type" to Manual and click on apply and OK. After you do this (or if the Microsoft Antimalware Service is not listed) perform the following.
Shut down yur PC and then power it back up. Immeadiately start tapping the F8 key until you see a menu titled "Windows advanced Options". Use the arrow keys to highlight "Safe Mode with Networking" and press enter. At the log-in screen click on Administrator and then click on "yes" to proceed into safe mode.
Windows will load witha minimal set of drivers. Now put in your Wbroot CD and try to load the program. If if dowsn't load, use "Add Remove Programs"in Control Panel to remove the program, After the program is removed, shut down your computer, start it again in safe mode, and then you should be able to load your Webroot software.
Finally shut down your computer and restart it in the normal manner, If Webroot still will not function, some other program you have loaded is interfering with it. You will have to find and remove the program or contact Webroot for further assistance.
If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please return to the FixYa website and rate my response to your question.
Best regards,
Yavacotech

Dec 24, 2010 | Computers & Internet

1 Answer

My webroot normally comes on automatically at computer start up. now it says loading and never activates


Check to see if there are any updates avaliable for the software. If so download them and restart when prompt.
If that doesn't work then try reinstalling the program.

Aug 13, 2010 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot full sweep gets stuck on one file and then freezes. can't shut-down webroot or computer.


Okay, before I can start full troubleshooting, I need you to turn your computer off, then turn it back on, while it is loading BIOS I need you to tap F8 Then load safe mode, then I need you to log on the account labeled administrator. Then attempt to run it, then tell me the result, so I can being troubleshooting.

Ryan Frame
Creative Energy Associates Technical Center

Aug 01, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Loading


Go into your services menu and look for webroot.Uncheck them and then boot into safe mode to uninstall.
Webroot also will send you an uninstaller.

Aug 01, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Exception


Hello,i have been reading your problem and i have a simple sollution..... simply launch the start menu,then "all programs" then hover over the text "start up" then drag the spy sweeper app into the start up section.... then simply restart your pc!

thanks for your question,
have a nice day!

Sep 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

3 Answers

Uninstall spysweeper


Go to Start/Run and enter regedit hit the Enter key.
Go to:
\HKEY_LOCAL_MACHINE\SOFTWARE\Webroot

Delete the webroot folder.

Jul 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Problems webroot


Launch Webroot. Click on HELP, ABOUT and write down any legal information or serial numbers. If this is a legal purchased product contact Webroot about the problem from this site:

http://www.webroot.com/En_US/consumer.html

If this expired or problematic, you can uninstall it and load AVG FREE EDITON version 8. Do a search with these words: AVG FREE EDITION DOWNLOAD. and download the program. It's free for private use.

Jun 16, 2008 | HP Pavilion dv2000t 14.1" Notebook Laptop...

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