Question about Amazon Kindle 1

2 Answers

My kindle screen no longer works. It is charged and the side cursor works. It is about a year old and has not had much use.

Posted by on


2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 846 Answers

If they sidebar works and you don't have an image on the screen, you definitely need a new screen. Amazon should give you a free replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

Posted on Jun 09, 2010

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    Visited the website for 3 consecutive days.

  • Amazon Expert
  • 109 Answers

1 Suggested Answer



Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My kindle fire [new 2 mos. ago] has a green line around the opening page, and it will move to lock, camera, safe mode but nothing will open. I tried the kindle support - $5 +$49 for help?

Donno if this will help but these are the issues and how I somehow managed to clear most of them on my Kindle HD fire (7 inch); I got mine about 2011 I think.
Problems I've come across with HD Fire; Glitches, blinking screen, very slow or stopping to work, Very slow loading, Freezing program and final; 1/2 screen (the worst of it)
* Slow or frozen is usually cleared by turning off (or flipping cover closed if you have an on/off type of case.
* Glitchy loading; Try to turn off or remove apps you don't use or rarely use. Many run in the back ground and take up memory, speed, bandwidth, and battery power. Check on youtube for help with this as it can be clumbersome.
* White out, is a symptom of over heating (like in a hot car or at the beach in direct sun light.) this is scary as nothing works. Dead giveaway is that the Kindle if very hot! Remove from heat source and take it out of case. Leave it on a FIRE PROOF table top like stone or metal. Use a cookie tray if you have one. Caution! if the kindle was heating up by itself while charging then remove from charger! Check if it's the right charger or charge with a lower power unit (300-500 milliamps) but do this AFTER it cooled down. Don't use a fast charger! Heat and Battery charging are a bad combination and will damage your kindle. I'm still using mine afer ....7 years? yeah the 1/2 screen clears up after the charge gets below 80%. Donno why this happens. It might be the battery may be swelling during certain power levels. It reall does not like being charged to 100%.
* For the errors listed above the final solution (besides returning it to Amazon) is to do a complete power shut down or hard shut down which involves holding the on/off button down for at least 30 seconds. This is like a laptop hard reset. Turn it back on after a minute and it will slowly power back up. Oh, forgot; Don't let the Kindle ever get to the point that it crashes completely. Once you get the final 5 min low battery warning. PLUG it back in to charge! You run the risk of corrupting apps and data. Some may need re-install.
* Okay the very last resort; Check that you back up all data to your cloud drive. Many kindle apps will do this already (like Checkbook) But if you have documents that were created on the kindle and not sourced out then have it uploaded to your Kindle (Amazon) cloud. Check the kindle help line for more info. OKAY: Now go to your kindle:
1. Swipe from top - down for menu.
2. Swipe menu to left to get to (+) More...
3. On settings choose Device.
4. Choose Reset to Factory Defaults.
5. If you WROTE down your passwords and account #'s and have them handy then proceed with "yes" to continue.
If not the STOP! and cancel, get out of menu and go find all your account info:
- Wireless access password (yours)
- Amazon Account Name, User ID, Password.
- You will need to reload all your apps that you currently use. Don't load stuff that you rarely use as you can always load them later as they reside in you amazon cloud account. You should not need to repurchase them. (though I've had problems with apps that require a "Key" code as they don't always work and some require 'proof' that you already purchased them.
6. Reset and let it go through it's power up and new customer initial set up. You will be surprised at what you forgot, even after a month. Try 7 years and you won't remember a thing!
* I'm reluctant to perform a factory reset as all my game scores, past history, and other stuff gets lost. Once I waited 2 years before giving up. (+$70,000.00 on Vegas style Solitare)
*** NEVER EVER!!!!
***send the kindle through a Airport X-Ray machine! ***
*** this is what caused my 1/2 screen! It comes and
*** goes every few months. It's sporatic.
*** Seems to always want the wireless to be on as
*** once turned on it will clear the screen after the
*** battery drops between 65 to 35% charge.
*** I've been using my kindle like this for about 5 years
*** though I've switched to a 10 inch Android Phablet
*** now and found almost everything works once log
*** into Amazon. BUT you may find it cranky on
*** Amazon books as it won't reccognize my
*** Phablet. I still purchase books with my Kindle
*** which will automatically be available on
*** other devices as long as it's logged into
*** the same account.
Aloha, ukeboy57
PS; if you have two kindles or more and it's for the (adult) kids then think about keeping them on one account as anything you buy (books) will also be available to them and visa versa. Or if saparate then you can loan them the book or purchase it as a gift.

May 10, 2018 | Tablets & eReaders

1 Answer

My kindle fire will not take a charge. I have had it for about 6 years.

Kindle Fire tablets are notorious for having the AC adaptor and/or the port where it plugs in to the device wear out. I've had three of them wear out when the devices were barely a year old. At six years of usage, you're way ahead of the game. It's possible that you'll be able to recharge your Kindle Fire if you purchase a new AC adaptor, but if the problem is in the tablet itself and not in the cord, you may have to replace or repair the tablet. You didn't say whether it's still under warranty or not, so hopefully you renewed your warranty and won't have to pay for a new one. If it's no longer covered, and you have to pay for a new one, I'm sorry. The good news is that the newest Kindle Fire HD's have the p lug in port set at an angle, which helps prevent it from wearing out so quickly.

Nov 25, 2016 | Tablets & eReaders

1 Answer

After charging overnight I only have a white screen when I switch it on

Try this suggestion rom Amazon:

Restart your Kindle Paperwhite
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).

Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Sep 07, 2016 | Amazon Kindle Paperwhite

1 Answer

My paper white kindle can't hold a charge,no matter how many different outlets I try..

Contact amazon and say it is faulty and that you need to return it, they should replace / repair as it is less than 1 year old.

Aug 30, 2016 | Amazon Tablets & eReaders

1 Answer

Screen does not show a status bar any longer. how to I recover it? Kindle Help Forum, Inc.If you have a newer Fire you swipe down from the top of the home screen to open it. ...I can't get the settings bar to show up, because swiping doesn't work. .... Does anyone out there have any ideas on this problem? .... have erased ALL of them) still no status bars/times/access to anything. oh and mine is the kindle fire hd.

About Charging Your Kindle Fire -, Inc.Kindle Fire 2nd Generation: Fully charges in 3.3 hours; Kindle Fire HD 7": Fully ... The battery indicator at the top of your screen should also have a lightning ... You can showthe percentage of the battery charge in the Status Bar at the ... Your Kindle Fire will not charge as efficiently when connected to a computer and in use.

Navigating Your Kindle Fire HD 8.9 -

Dec 25, 2015 | Amazon Kindle Fire HD

2 Answers

Reset my kindle,

Dead battery. If you haven't charged it for several years it dies.
Unreparable although if you call kindle customer support they may give you a discounted price on a new or refurbished current model Kindle. They'll want your old one for parts.

Jul 02, 2015 | Tablets & eReaders

2 Answers

Why won't my kindle take a charge?

my kindle did that too. what I did was get a new charger and if that does not work go to best buy or any place that sells electronics

Feb 12, 2015 | Amazon Kindle Fire HD 8.9"

1 Answer

What do I do ? My Kindle Fire will not charge or turn-on. I have tried to hold the button longer. Leave un-plugged. leave plugged for long periods. Nothing seems to work.

For any kindle problems contact the help desk., next to search desk is "Your account". Place cursor on Your account and click Your account from the list. Next page, right hand column you will see help desk. click Help home and follow prompts to send them a message. You can choose to get answer by email or phone. I'd choose phone. They will call you back.

Aug 08, 2014 | Amazon Kindle Fire HD

2 Answers

My kindle is frozen. I can't shut it off or charge it.

Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.

Dec 09, 2012 | Amazon Kindle Paperwhite

Not finding what you are looking for?
Amazon Kindle 1 Logo

498 people viewed this question

Ask a Question

Usually answered in minutes!

Top Amazon Tablets & eReaders Experts

Poul Brinchs Larsen

Level 2 Expert

159 Answers

Will Mishler
Will Mishler

Level 2 Expert

307 Answers

Are you an Amazon Tablet and eReader Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides