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Anonymous Posted on Jan 26, 2010

When i put in a disc into my xbox, it reads it for a minute then it says the tray is open. what should i do?

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  • Posted on Jan 26, 2010
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If it says 'Open Tray' that is different than saying the tray is open. That is telling you it can't recognise the disk and that you need to open the tray.
If it is an original disk, check that it is clean and shiny - no peanut butter and jelly! To clean it, wash it under the faucet then dry it by sliding in ONE DIRECTION on a clean dishcloth.
If the disk is a copy, it may be that the copy didn't work properly or the disk protection hasn't copied properly.
If it is neither of these, you have a faulty drive - this is a common fault with the Xbox 360. If it is in warranty, send it back to get repaired, otherwise you are up for the standard $99 fee to fix it.

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When you put a disc in it reads open tray.

Hello ckpynn,
I have had this problem myself with my own Xbox 360. From my experience, I have noticed that the issue is usually caused due to the Xbox not being able to read the disc. This could be due to the laser inside the Xbox is dirty or damaged - or it could be the disc itself. I never attempted to repair this because I found that after about 5 or more tries, my Xbox was able to read the disc.
When you open the tray to put the disc in or to try and get the Xbox to read it, try rotating the disc a little bit and insert again.
If this doesn't work, you may need to contact Microsoft technical support for further assistance.
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Get an air spray canister (just compressed air), open your Xbox's game tray, take the disc out, then spray the air along the tray, moving side to side inside the Xbox. You may want to spray into the vents, too, just to be sure.

This worked for me, and it was the only thing that worked for me. I had already tried hitting the console with the controller (gently), and doing the stuff Microsoft recommends etc.

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