I just purchased the digital photo keychain and don't have a disk drive on my computer to download the software, can you please send me a link for the s 3.0 photo viewer software? Thank you...susan

I see you have downloaded the software for the keychain. You didn't mention downloading the drivers. The drivers is what lets the keychain and the computer sync and communicate.

If your computer recognizes the DPA as an external drive you should be able to drag & drop the photos of your choice to the device.

Hope this info was helpful to you. Good Luck!

Same problem. Install process hangs up with "USB CONNECT" on the screen but no software download.

I got a keychain for Christmas from Walgreen's and I must have accidently thrown away instructions if there were any. I plug it up to the computer with the provided USB cable and nothing registers on the computer that there is something connected. How do I download pics?

The software on the CD never worked for me but when I downloaded the software from the website it's worked perfect...

I feel your pain. Go to their web site and download a readable manual http://images.google.com/imgres?imgurl=http://www.sakar.com/images/resources/thumbs/12690%2520black.jpg&imgrefurl=http://www.sakar.com/p-169.aspx%3Fcategoryid%3D155&usg=__UCOoniXB9VJe9zn80S4X1J8mj7o=&h=120&w=104&sz=9&hl=en&start=8&um=1&tbnid=5j97XYF3RmFbdM:&tbnh=88&tbnw=76&prev=/images%3Fq%3Dsakar%2Bdigital%2Bphoto%2Bframe%2B12490%26um%3D1%26hl%3Den%26rlz%3D1T4GGLL_enUS305US305

The key is to hit the send photos button in the upper left hand corner of the main page. that will open up the photo viewer. Once there the instrutions actually make sense. going to select Photos and opening active image express will not down load the pictures, you have to get to the photo viewer v2.3. the manual is correct you just have to read if very carfully.

Good luck

Can you be more specific? There are dozens of manufacturers of 'digital photo keychains' and most every one of them use different software. What is the name of the manufacturer or the keychain itself?

For the Innovage photo keychain software download,go to http://www.mscustomercare.com Download the software from there. You will get a .zip file. When you "unzip" it, a folder appears on your desktop. Inside that folder is a "package" icon. Double click that and now you have Picture Viewer on your desk top.
However, I am a Mac user, too, just bought this keychain yesterday, chose my photos, got them in the Picture Viewer, but I can't see them on the keychain.!!! I am going to call their tech support. What a bummer1