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Hi Thanks for using FixYa. The start and pre-wash usually flash due to a clogged
drain hose or the water pump. You’ll need to drain the water out of the
base and also check to see if there's something
stuck inside the pump or the drain hose connected to the pump (pump is usually
located at the bottom and towards the back of the washing machine). If the
drain line isn't clogged, you may have a problem with the water pump such as a
frozen pulley or a broken impeller. If that's the case replace the water pump. Please
do accept the solution if the issue is resolved or else revert for further
assistance. Thanks Rylee
It's a safety feature that doesn't allow the machine to spin when there's still water in the tub. The drain pump has probably failed and you would need to replace it (there are some good places online where you can buy appliances spare parts). Try to set your machine on a 'Drain' cycle and see if the pump works.
Can you hear the pump running just before the spin cycle, if so then I suspect a blockage in the filter or pump hose, If not and machine is quiet then it could be a faulty water pump or PCB board and you would have to call a technician.
Empty your machine manually by lowering the drain hose into a bowl or bucket. Then remove the kick plate and check the filter for blockages.Before replacing try the machine on drain to see if the pump is running, if problem persists there may be a blockage in the pipe from the drum to the pump.
I had a problem and when they took the back off. Underwire bra had got jammed through drum holes which stopped it spinning and water issues. I hope this might help.
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