My ice maker has never worked on my freezer i have a whirlpool side by side fridge freezer with water and ice maker , the water comes out but it dont make ice ??? and now my fridge is not getting cold..??

This one you have to take out the ice maker and run hot water from the kitchen sink into the tray to get the ice out. need model number if you want detail explaination how to. or just use a hair dryer that will work to!!! if fingers dont rotate after defrost ice then the gears are stripped, replace ice maker

The water inlet valve on the back of the unit where the water supply comes in can have a slow leak and will cause ice to buildup and block the fill tube. Disconnect the ice maker line from the valve and watch to see if it has a slow drip. It doesn’t take much to eventually block the fill tube.
The valve can leak because of sediment in the water preventing it from closing or low water pressure.

You can thaw out the fill tube and replace the inlet valves.

The four prong (flat) plug to the ice maker (in the freezer compartment) in my Whirlpool Gold SbyS Refrigerator; should I be able to test for 120 Volts with a tester, should this plug be 'HOT"?

Is the freezer cold enough? Should be close to 10 degrees.
Is there water or ice in the ice mold? If not put water in it and see if it dumps the ice after it’s frozen. If there is ice, lift the cut off arm and let it drop to see if it will start.
If it does dump the ice but don’t refill with water.
Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

Probably the dual water valve (that opens when the ice maker needs water ) is leaking and the filling tube gets clogh with ice , or the valve doesn't work ,in both cases it has to be replace.

Is the ice bucket still full? Ice makers have built in mechanism to cut itself off when ice bucket is full.

CHeck to make sure your freezer is 0 to 5 degrees. If it is warmer than that the water valve wont open to the ice maker. Have you replaced the water filter?

hi there,

you have 2 problems:

frist check the freezer thermostat and make sure that it's set to at least 5 or 6. if that is okay and you still have this problem, you may need to have the thermostat replaced and maybe more.

as far as the icemaker, if it's just the ice part that does not work, i would recommend checking the valve and water line coming into the icemaker.

can you tell me if this is a side by side or a top or bottom mount freezer? if you have the model #, that would be great.

Check that you haven't turned the ice maker off in the menu.

thanks J

Can you lower the ice maker temp on that model.

Thanks J