If you have a song that will NOT erase, remove all the songs you have on the unit you wish to save. Disconnect from the computer and Format the unit using the built in menu.
Reconnect to the computer and reload all your songs.
The unit should now be 'pristine'.
An occasional format of an MP3 player is always a good idea. It fixes all kinds of weird problems. Once every six months should be often enough.
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