Sounds like the handle bar extender mechanism has broken internally and the Gas strut is faulty. This happened to mine. Both parts are readily available from Dorel UK 01842 763 281 (Mon – Fri, 8:30 am to 4:30 pm). They are the sole supplier of parts for Quinny. However, the Gas Strut is a pressurised mechanism and has to be replaced by Dorel. You will need to speak with them and arrange for the frame of the buggy to be sent to them (at your cost if out of warranty) and they will replace whatever parts you need plus do a full service.
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