Ok - hmmm, not much to go on - huh?
when you email an invoice in quickbooks:
a) quickbooks is dependant on having the proper PDF printer drivers (for converting the document from qb format to pdf)
(or)
b) is dependant on having the proper outlook drivers (if trying to use "outlook" option for email delivery
(or)
c) is dependant on having the proper internet explorer drivers (if your trying to use Intuit Email Services)
at the moment, alot of users are reporting problems with windows 7 and compatibility of PDF converter. Could that be your case?
a) If you are using Windows 7 and trying to use PDF - you will find this forum useful:
http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/2bd30024-0a64-4f6b-a831-8cb7c1e4cce5
there are three solutions posted:
1. the first solution (has 9 steps) - many users claim works (but the error is not the same as yours)
2. the second solution (has 13 steps) - will work on your error specifically (I know this, because yesturday, I had a client get the same error your getting - AFTER we followed the 9-step instructions.)
3. the third solution, is similiar to intuit's solution, which did not work for us.
If you are a windows 7 users, I would suggest that you try the "13 step" version first.
If you are not using windows 7 or are not using PDF converter, please tell me more about your quickbooks email preferences? are you trying to use Intuit Email Services? or Outlook?
My intuitive reaction, is that something is wrong with the QB PDF Converter. I suggest that your first step, is to try deleting/re-installing the QB PDF Converter, using the directions found here:
http://support.quickbooks.intuit.com/sup...
Here is some additional information to consider:
Are you able to save other QB documents/reports to the PDF Converter? I mean:
Do you get the same error message with ANY attempt to use the PDF Converter ? (i.e. Save Report/Invoice to PDF w/o emailing) ?
(or) just when you try to "Email" an Invoice?
This might help us determine if it is in fact a PDF Converter issue, or an Emailing Issue :)
OK - didn't forget about you.....
1) No, you do not have to have a current copy of Acrobat Reader, to Email Invoice.
2) Which Release of QBSS do you have? R5? R3?
To find out, open QBSS, then Press "Ctrl+1" (2 keys at same time) and a window will pop-up. The first line states: Product = QuickBooks Simple Start 2010 RX ("X" should be a number)
According to Intuit, if you have R3 or higher - you need PDF 3.0
3) After you re-installed the PDF Printer , if you didn't rename exactly as: "QuickBooks PDF Converter 3.0" - it will not work properly, (i.e. - Can't be "QuickBooks PDF Converter" (without 3.0)
4) If you have R3 (or higher) and you have printer named exactly as above, the next step is to re-install QBSS. (data will not be affected by re-install).
Yes, Please update QBSS, when you do, the PDF drivers should also get updated.
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drqbooks,
Thank you for responding.
There was no error number but the this is what the message says exactly:
"Quickbooks was unable to send your form for the following reasons:
An internal error occurred.
If the problem persists contact Quickbooks Technical Support."....End of message.
This is verbatim.
Thank you for trying to help me.
sourcem
Thank you, drqbooks for your detailed response.
I use Windows Vists 64 bit. My Control Panel under Printers does show QB PDF Converter 2.0 working.
I am not using Outlook but Intuit Email services since I can see that my email request on the invoice page goes through the Intuit servers and then sent out.
I believe the problem started when I downloaded Simple Start 2010 version since it worked fine with the earlier version.
Appreicate any help on this problem.
Thank you for the suggestions. I deleted and re-installed Quickbooks PDF Converter and then tried to email again but with the same error message which said there was an internal error.
Unfortunately my QB Simple Start Edititon 2010 did not have an option for Save Invoice/Report as a PDF without emailing.So I could not check if I could use the PDF Converter without emailing?
Do I have to download the latest Acrobat Reader for the PDF Converter to work? I wonder if that is the bug.
Thank you, drqbooks.
On Ctrl+1, I see that I have R1 version. When I open QBSS, it prompts me to update to R% and I have not been choosing the update. Should I go ahead and update to R5 and then re-install PDF Converter 3.0?
drqbooks, That did it! I updated to R5 and the emailing went through! Thank you for your awesome help!
It would be helpful to have more information on error... Can you please tell us the error # ? and complete message?
i am trying to send an invoice and the email is stuck on "opening email" what to do i am afraid to try much in case i loose all my records
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