Make sure you are using the KX PRINTER DRIVER first
if so..
tray changing the pdl format
in the printers and faxes area right click on your printer
right click go to properties.
click on device settings tab (you have this if you are using the KX driver)llhopefully you are
you will see a button (pdl) click on pdl
changed pdl to pcl5e
good luck
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