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My HP Deskjet 950c Inkjet refuses to print. The error message is: "incorrect black ink cartridge". I have the original cartridge in the machine but I am using a refill kit. I have refilled the cartridge before and it has worked fine but now it refuses to print and keeps on giving me the same error message.
Can you please assist.
Many thanks
Mrs A De Villiers
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Yes, there a few items you need to consider with respect to HP 61 (or 61XL) cartridge errors messages on any HP Deskjet 1000 through 3510 printer model: If you get an HP 61 /
61XL integrated ink cartridge refilled (i.e. currently offered at Costco or
Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink
levels cannot be reset (HP has a smart chip embedded within the nozzle plate at
base of ink cartridge which counts the drops and then registers as
empty).....so you'll just need to live with it and ignore ink low, non-genuine, counterfeit messages and similar while you are using these
types of aftermarket supplies. The first video below provides an overview of this low ink phenomena.
If the new (or
refilled/reman/compatible) HP 61 / 61XL ink cartridge refuses to complete the
printer alignment following cartridge installation, then the ink cartridge
either has a connectivity issue with the flexible printed circuit cable (inside
unit where cartridge mates with cable), rear cartridge contacts or cable
contacts are dirty with ink residue, or the cartridge is suffering from
marginal internal electrical performance. Ensure you press OK or Cancel up
to six times to clear out the printer error log. These
types of severe cartridge errors (i.e. Incompatible cartridges, Black/Color
cartridge(s) problem / Cartridge not intended for this printer, etc.) typically
indicate the internal micro-electronics of the HP 61 cartridge are electrically
damaged. The cartridges electrical wire runs at rear and lower side of the ink
cartridge are very delicate and are somewhat susceptible to ink attack over
time, which can lead to premature failures. In addition, the older the
cartridge the higher the chance of an internal electrical failure due to prolonged
ink exposure and subsequent circuit corrosion.
I suggest you run a Tap 41 diagnostic test to check cartridges
electrical health (this is a forced service test so the printer will attempt to
send whether cartridges are good or not); Refer to Inkjet411 youtube videos
below:
You might be able to use a q-tip with alcohol or acetone to loosen and clean residual ink from the inside and bottom of the black printer cartridge tray--I've even had to use compressed air after loosening the junk after my HP sat for a year. Btw, I'm sure you know this, but the contact pads need to be clean and free of factory tape. I hope this helps.
I think I may have another solution. I remember some time ago going to HP to get an update for my 950c printer. I think I read something that said, "If you do not really need to download this update, don't do it." I downloaded it anyway. I think then I begin to get notices saying when my ink was getting low, usually long before it actually did. I am thinking also, the same software that gave me those readings, also may have read the color cartridge (and possibly also black) may have caused the printer to turn on the blinking resume (orange light). I then deleted the updated software and reinstalled the original software that came with my computer or old application for the printer. I restarted my computer and tried it again. The blinking light did come on at first; then I realized I had not set the printing format to black only. I also disconnected my printer both and module and power for about five minutes. Still not sure since I just did this, but the orange light is not coming on and the printer prints. LOL, I am low on black ink though.
I use a clear silicone tube to carefully prime the carts by sucking a
dab of ink out of the tiny print holes before installation. I am
careful to have a tight seal at the holes to prevent getting too much
ink and possibly getting it in my mouth.
Do you happen to be getting this on a Mac? I'm wondering if this is the Mac's notification for your cartridge being too out of ink to print. I came across this error today and had to replace the cartridge to fix the problem (mind you with the exact same version, just new).
1st thing would be to remove the cartridge & check for any damage to the copper contacts as these are what tell the printer that a new cart has been installed. Next make sure you removed the tape covering the nozzles (I've done this before & boy do you feel silly).
If this all looks OK then pull the power out while the cart is still not fitted (this will fully reset the printer).
Once it comes back up, try fitting the cart again also checking that the contacts in the cartridge holder are not damaged/dirty.
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