The Control Lock is a safety feature that enables the consumer to lock the control panel to prevent small children from manipulating the controls and accidentally starting the appliance. It can inadvertently be set following a power outage, or by leaning against the control panel and usually is not an indication of a washer malfunction.
If this is a Whirlpool Duet, the following link explains how to lock/unlock this feature:
http://www.fixya.com/support/r3608801-control_panel_lock
These instructions are printed on the front panel of the appliance and in the owner's manual. If this does not correct your problem, then you may have a more serious problem than a simple operator control issue. If you need further assistance, please let me know. I hope this corrects the problem for you.
NOTE: If you cannot locate your owner's manual, you can download or print a FREE copy at managemylife.com. Just type in your model number under the "Manuals" link and you will find your manual listed in a .pdf (Adobe) format.
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Driver door lock switch
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Front passenger door lock switch
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Door lock actuators in each of the doors
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Door lock system fuse into the BCM (BCM D 25A fuse)
Door Lock Operation
When the BCM detects a transition of either of the door lock switches to the LOCK position, it switches the door lock actuator lock control circuit to voltage. Since the lock actuator unlock control circuits are at ground potential within the BCM, the door lock actuator motors transition to the Lock position.
Driver Door Unlock Operation
When the BCM detects a transition of either of the door lock switches to the UNLOCK position, it switches the driver door lock actuator unlock control circuit to voltage. Since the door lock actuator lock control circuit is at ground potential within the BCM, the LF door lock actuator motor transitions to the Unlock position.
The driver door lock actuator unlock control circuit is a dedicated control circuit used only for the driver door lock actuator motor. This is done so that the driver door may be unlocked by itself using a keyless entry transmitter or an automatic door unlock function (if programmed).
Passenger Door Unlock Operation
When the BCM detects a transition of either of the door lock switches to the UNLOCK position, it switches the door lock actuator unlock control circuits to voltage. Since the door lock actuator lock control circuit is at ground potential within the BCM, the passenger door lock actuator motors transition to the Unlock position.
The door lock actuator unlock control circuits are dedicated control circuits used only for the passenger door lock actuator motors. This is done so that the driver door may be unlocked seperate from the passenger doors using a keyless entry transmitter or an automatic door unlock function (if programmed). This video on testing computer controlled door locks on a Subaru , doesn't matter . test yours same way > The BCM controls your door locks .
Are all of the power door locks inoperative from both door lock switches?
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