Hi
Check the following
--Check the paper in the ADF (automatic document feeder)
--Make sure the ADF pick assembly is in good working condition
--Remove the document feeder and open the ADF cover.
--While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
--Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
--Clean the rollers and separator pad
You will need to clean the ruuber rollers. Check out this video. It has a different model, but same kind of steps apply to this model:
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