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I have a GE profile harmony gas dryer that says "a problem has been detected call 1-800-GE-Cares' on the display. I just finished putting in the new dryer drum that fell apart. Any suggestions? Reset feature? GE doesnt care
Re: I have a GE profile harmony gas dryer that says "a...
If there were no problems before replacing drum I would go back and make sure all 3 wiring connections are made behind the door panel. From there this machine is too complex to diagnose over the phone.
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There are several boards in that dryer that can cause problems. Inside the control panel, usually laying flat in a plastic envelope, should be some paper with service information on it including how to get the display into service mode. Once in service mode you should be able to see what part is causing the problem and it will also tell how to exit service mode once fixed.
Are you having problems with your GE Profile Harmony but don't know where to start to troubleshoot? Let the dryer do it for you, here's how:
It's called "Field Service Mode" 1. Press the POWER key to turn the dryer on. 2. Press HELP. The main help screen is displayed. 3. Press and hold MY CYCLES and BACK simultaneously for 3 seconds. Press EXIT to return to the HOME screen.
The system will give you a description of possible hardware failure and troublecode.
Replace the failed piece of hardware and plug your system back in. It will go through a boot-up sequence and verify that your machine is working once again.
unplug the unit for a period of time(2 hrs.) to possibly clear memory, unless they are "Hard-Codes" and can't be erased w/o finding out the service code from g.e.
open top and check connections, unplug power and reconnect after done. if this does not solve it then I would replace display board. this dryer is made by LG, controls should be good.
Look in your Use and Care book on how to change the screen contrast. It has two settings. If changing the contrast setting doesn't do it, you need a new display board. GE Parts 1-800-626-2002
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