Document shows a status of printing but does not print - cartridges and paper feed all ok

Try unplugging from the wall for 5 minutes / plug in and retry, cancels / resets printer memory.

Hmmm, try feeding a sheet of paper into the manual feed slot... you might have inadvertantly sent a Manual feed job, and the printer is waiting for a sheet to be fed by you.

PGBK cartridge was totally blocked. Deep cleaning did not resolve block. Replaced ink cartridge (large black).

Ensure the Paper Tray is Not Overfilled Each printer tray has a maximum capacity rating, and this rating is based on a specific paper weight and or thickness. Consequently, situations might arise in which the tray will not be able to accommodate the maximum number of sheets listed in the printer specifications. Verify that the paper is not packed too tightly in the paper tray Adjust the Printer Paper Guides Adjust the paper guides to fit the size paper being used (Figure 1). The guides should be close (1/16" or less) to the paper without touching, so that the paper stays properly aligned without continually rubbing the guides. Locate and Remove Any Obstructions Inside the Printer and Input Tray Open the front cover and make sure the kickstand (if there is one) is engaged. Locate and remove any obstructions within the printer, such as paper pieces, staples, tape, or other objects. Close the cover. Remove all paper from the input tray. Inspect the input tray for any obstructions. Remove any visible obstructions. Reinsert the paper. Determine if Multiple Sheets Are Fed at Once From the Paper Tray or ADF Determine if multiple sheets are fed at once from the the paper tray or Automatic Document Feeder (ADF). Verify the print media installed is compatible with the printer Clean the ADF Paper Feed Roller Disconnect the AC power from the printer. Open the cover of the Automatic Document Feeder (Figure 1). Figure 1: Raise the Cover of the Automatic Document Feeder Using a damp paper towel, gently wipe the rubber roller to remove any ink or paper debris (Figure 2). Figure 2: Paper Feed Roller on the Automatic Document Feeder Close the cover and reconnect the power. Reseat the Dell Printer Power Adapter If your printer has a momentary loss of communication with your computer, it may be necessary to reset the printer to re-establish communication. You can reset a Dell? inkjet printer by unplugging the printer power cord from the electrical outlet and from the back of the printer for 10 seconds then reattaching the cord at both ends. If the printer queue icon is showing in your system tray (by your clock), you may have documents that are paused for printing. To resume printing a paused document: Double-click the printer queue icon to check document status of the active printer. Right-click on any documents that show Paused under Status, and then click Resume in the drop-down menu. Try a Different Type of Print Media Many image quality and paper feed issues are caused by the type of print media being used. Try a different type of print media that is specifically made for this printer. Replace the printer.

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I might have an idea why this is happening....The print cartridges might need cleaning...
Follow the steps below to do this....


Step one: Remove the black, photo print cartridge, or the gray photo print cartridge

NOTE:
The black, photo print cartridge, or the gray photo print cartridge is in the right side of the carriage. -Lower the cover of the product.
-If the print cartridge status light flashes, proceed to Step two: Replace the print cartridge.
If the print cartridge status light is off, proceed to Step three: Manually clean the print cartridge.
Step two: Replace the black, photo print cartridge, or the gray photo print cartridge and remove the tri-color print cartridge
- Remove plastic tape from new ink carttridge CAUTION:
Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper electrical contacts.



NOTE:
The tri-color print cartridge is in the left side of the carriage.
-Lower the cover of the product. -If the print cartridge status light stops flashing, proceed to Step three: Manually clean the print cartridge.
If the print cartridge status light still flashes, replace the tri-color print cartridge. If the issue continues, service the product.


Step three: Manually clean the print cartridge
1. Gather the following items to clean the print cartridge and carriage:
o Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
o Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
o Sheets of paper or a paper towel to rest the cartridges on during cleaning.
2. Open the product cover, and wait until the carriage stops moving.
3. Remove the print cartridge, and place it on a piece of paper with the nozzle plate facing up.

NOTE:
Clean the contacts quickly so that the print cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
4. Unplug the product.
5. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
6. Clean the print cartridge contacts. Do not touch the nozzles.
7. Clean the contacts in the carriage, inside the product.8. Either let the print cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
9. Reinstall the print cartridge.
10. Plug the product back in.
11. Close the product cover.


Good Luck!
If there is anything more I can do for you please let me know if not and the problem is solved please rate it, Thanks, JCE

Have you tried a cleaning cycle? If not, try one. Now run a nozzle check using the status monitor (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Is there any sign of ink on the paper. Try up to three cleaning cycles. If ink is now flowing, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print. If these actions produce no positive results, report back.

Please adjust paper size in printer properties.

When you refilled the paper, did you load a different size paper? Try this: on your PC, left click on START, then left click on CONTROL PANEL. Next, left click on PRINTERS. Find your BROTHER on the printers page and view the status box. Does it show READY? Are there any DOCUMENTS pending? Left click (you may have to click twice)on the BROTHER icon. The PRINT QUEUE appear, showing any documents waiting to be printed, and their status. If anything is in the queue, cancel all documents so the queue is clear. Next, RIGHT CLICK on the BROTHER icon . On the drop down menu,left click on PRINTING PREFERENCES. Make sure the settings match the paper you have loaded in your machine. If something is not right (Paper size, orientation,etc) the machine will not print. Carefully check all the settings and correct as necessary. To test, first click OK to exit PRINTING PREFERENCES. On the same menu, left click on PROPERTIES. On the GENERAL tab, left click on TEST PAGE button to generate a test print.

SUGGESTION #1 The print carriage might be jammed. Follow these steps to correct the problem:

1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
2. Disconnect the power cord from the all-in-one.
3. Remove both print cartridges.
4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
5. Close the print cartridge access door.
6. Plug in the power cord.
7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.

SEGGUSTION #2 cleaning rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers

1. Turn off the all-in-one and unplug the power cord.
2. Remove the rear access door (as describe above in this document).
3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
5. Re-seat the rear access door.
6. Plug in the power cord and turn on the all-in-one.

If these suggestions don't fix the problem feel free to write back to me. Try to be a little more specific i.e does paper feed properly, error message shows with paper/without paper or both, do any of the lights flash when this happens, have you tried diiferent paper sizes ot types. Have you taken it apart to check for any obstructions?

Very pesty!!! Ok, it may be a paper feeder issue. It could be a partially jammed roller or carriage, open up unit as if you were to change cartridge, use a torch to check for the tiniest paper block or foreign material. You would be surprised what can fall or accidenatlly get in them...funny that, i just cleared a tiny piece of toddler debris from my lexmark, and i missed it the first time. Also, paper sensors can start to go and die, hope it is not this!!! as it will need replacing if it is. If it is printing, it may also be too much info from pc to printer. Does it only do this at certain times or all the time? Try clearing the print jobs memory by printing a small document but click on print icon and choose cancel all print jobs. Wait until it does. Try printing again. Also open notepad as if you were to print it, right click on file and print, and check if printer says ready...indicating it is functioning status. this can help diagnose problems sometimes it will give you an error code or message you need.