Output tray "Lift output tray up, verify photo tray is pushed all the way in until stop - lower output tray. " This is the message we are getting. There seems to be third ? tray missing. We have the lower paper tray, the middle (blue) photo tray, should there be another on top? If so, where can we order?

There is NO technical information available for any HP inkjet models, not for anybody, even service centers.. HP offers exchange only.

Photo tray problem

' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

' way down. Press OK button on the printer to

'continue printing

HP Photosmart C7280 All-in-One Printer

1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)

6. Turn on printer (Power button on now raised control panel)

7. Printer may display message "Performing printer alignment - Do not interrupt"

8. Wait for a few minutes until printer stops making all setup noises.

9. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays

10. Do a test print. All should be fine.

Here is a link to perform and if it does not work, then move to reset.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01839973&cc=ca&lc=en&dlc=en&product=3194498

RESET

1) Press Red Eye Removal & Print Photos button simultaneously

2)Enter Special Key Combo is displayed on the screen.
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Display should say "Support" and display the FW rev XXXXX.

3) Press Right Arrow button untill "Reset Menu" is displayed. Press OK.

4) Press Right arrow untill "Semifull Reset" is displayed.

5) Press OK.

Check another site. This one's useless

: Clear the jam from paper tray 1

1. Remove all paper from the output tray.
2. Turn off the product.
3. Unplug the power cord from the back of the product.
4. Lift the output tray and then check for jammed paper in input tray 1. Use these steps to remove any jammed paper.
   1. Raise the output tray. Figure 3: Raise the output tray
   2. Grasp the jammed paper and pull it out of the product, toward you.
   3. Lower the output tray.
5. Plug the power cord back into the product.
6. Try printing a document.

• 1. Remove all paper from the output tray.
  2. Turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Lift the product off tray 2.
  5. Remove the jammed paper from the bottom of the product or from tray 2.
  6. Reposition the product on top of tray 2.
  7. Plug the power cord back into the product.
  8. Try printing a document.
  • If the issue is resolved, do not continue troubleshooting.
  • If the issue continues, proceed to the next step.

If you would prefer to view a video with audio instructions, click here (in English).

1. Turn off the product.
2. Unplug the power cord from the back of the product.
3. Remove the ADF input tray and open the ADF cover. Figure 4: Open the ADF cover
4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside. Figure 5: Remove the jam cleanout part
5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open. Figure 6: Lift the green lever
6. Check the ADF paper path for jammed paper. Figure 7: Paper jammed in ADF paper path
7. Check for jammed paper where paper enters the ADF paper cleanout. Figure 8: Paper jammed as it enters the ADF paper cleanout
8. Gently remove the paper without tearing it. Figure 9: Remove the jammed paper
   
   • If the paper does not come out with gentle pulling, follow these instructions.
     1. Open the ADF, and then use both hands to gently loosen the paper.
     2. When the paper is free, gently pull it out.
     3. Close the ADF.
9. Lower the green lever.
10. Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
11. Replace the ADF input tray.
12. • Figure 11: Follow the correct method to attach the ADF frame
    • Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.
      

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When nothing worked, I reexamined the trays, and there is a small plastic hook about half an inch long under the left side of the D7460 output tray. The tray below had a small hole. So I clicked the two together, and the printer started printing. Probably like many of you I had elevated the output tray as the printer spews onto the floor. Apparently it needs this connection. So much time lost....

I have the HP C7280 and I was able to fix the problem.
HP seems to have 3 trays. The bottom tray is for the paper. The middle one has a small blue tray for the photos and the top tray is where the paper comes out.
Well I lifted the top tray where the paper comes out (it can angle up) and then I clicked OK on the problem. I may have even rebooted, but then I got a new error message which is good. It said to push photo tray (the small blue tray) all the way in which I pulled out and pushed back in. Then I pushed the top tray down so all is flat again. I clicked OK and it re-calibrated with no more error messages! Hope this helps.

Try this :

Disconnect the printer from the computer.
Turn it off & make sure the CD/DVD tray is closed then turn it back on.

***

Here's generic instruction for you:

If you are receiving an error pertaining to the CD TRAY NOT BEING INSERTED CORRECTLY, please do the following:

Recommendations:
-Don't force the CD/DVD tray into the printer.
-Make sure your printer is powered on, and the output tray is in the upper position.
-Please ensure there is at least 3 inches of space behind the printer, or the CD tray may eject.

Included, are the correct CD/DVD loading instructions. Please follow the instructions below:

CD/DVD LOADING:
1. Ensure the printer is powered on. Remove any paper from the sheet feeder.
2. Push in the paper support extension on the printer, and close the paper support.
3. Push in the output tray extensions, but leave the tray open.
4. Lift the output tray. Place one hand on the top of the printer, and pull up on the output tray until it stops. Lay the tray down in the upper position.
5. Place the CD or DVD into the CD TRAY with the white (or printable) side facing up. Note: To print on small 8cm CDs, please place the small CD ring on the tray first, then place the CD inside the ring.
6. Slide the tray into the tray guides located in the output tray. Push in the guide until the arrow on the tray matches up to the arrow on the tray guide.
7. Press the PAPER button to load the CD/DVD into the printing position. The CD is correctly loaded when the printer's POWER button stops flashing.

General tips for CD and DVD printing:
-Burn data/video/images onto CDs or DVDs before attempting to print on them.
-Do not use thermal-printable or regular CDs or DVDs in the printer.
-Moisture or fingerprints on the printable surface of the CD may cause marks or smearing to appear after printing.
-All printable inkjet media is different. Some surfaces will absorb ink better than others. If output appears banded, faded, or streaky, print a Nozzle Check pattern to confirm that all colors of ink are printing completely. If the ink does not completely dry or smears after 24 hours curing time, you may need to use the Epson Print CD tools to adjust (lower) the print density.
-The only supported resolution for CD/DVD printing is 1440 dpi (aka "Photo")
-Borderless printing and printing on the "inner circle" (plastic around central hole) of CDs is not supported.
-Do not use the "print preview" feature provided by the Epson printer driver as it will only show the image on a blank field and does not offer a clear indicator of where the image will print.
-The Epson Print CD software works best with JPG images and may not import some TIFF images.