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Posted on Mar 10, 2008
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Printer Letter "H" and number "4" appears in the display. On turning off the power switch and waiting for 10 seconds and then turning on the switch again, does not clear the message "H" and "4"

  • Anonymous Jun 09, 2008

    We did lose power last night and now the printer is flashing a h and a 4 and we can't get it to stop. We shut the machine down and turned it back on but that did not solve our problem.

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1 Answer

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  • Master 2,072 Answers
  • Posted on Mar 10, 2008
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Give this a try, 9 times out of 10 it fixes the H4 problem.

> Support & Drivers > WorkCentre XD100 Digital Copier - Laser Printer Support > How To Clear an H4 Code Solution: Perform a Fault Reset 14 printer - bttn_print.gifMake Printable Email this page Performing a Fault Reset 14 will reset your WorkCentre and will help to clear error codes.

  1. Find the pink Clear button on the Control Panel of the WorkCentre.
  2. Find the button below the word Auto.
  3. Press these buttons in the following sequence: [Clear], [Auto], [Clear], [Auto] NOTE: All of the lights on the Control Panel should go out and the LED Display should go blank. If the lights do not go out, then repeat step 3 until they do. It may be necessary to increase or decrease the pace of the [Clear], [Auto], [Clear], [Auto] sequence.
  4. Press the [10's] key one time and the [1's] key four times to enter '14' in the LED Display, as if you were to make 14 copies.
  5. Press the green [Start] button.
  6. Press the pink [Clear] button two times.
  7. The WorkCentre should now warm up and come to ready.
  8. If the above steps do not clear the error code, repeat steps 3 to 6 a second time.

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