Hi, This may sound silly but check that there are NO blemishes( read fingerprints) on the disc surface as just about every player I know of will take execption to these - clean disc again just to be sure.
While you say the staff member has checked the unit, they dont always give them a "soak test" and often these types of fault go unnoticed. verify with another known disc to be sure and if the problems still exists, then you may have a temperamental or aged unit.
Please note - there are many pieces of s**t out there so best buy a new unit of a reputable brand when it comes to this kind of technology.
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