I wrote an article about this http://www.fortwayneprinterrepair.com/wordpress/2011/11/28/missing-color-dell-5100c-laser-printer/
This has to do with the document printing properties. When you are ready to print a document, choose properties and make sure you go through the printer settings under that software.
The test page only verifies the cartridges. The printer properties of the software control the printer during printing.
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