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I turned it off, then took the battery out for 5 minutes then put in back in and turned it back on, this should work, however for me it didn't so i turned it off and on again on doing this it went to the normal loading screen
I had the same problem so called Samsung UK. Take following action: Choose - Phone Profiles/Normal/red chevrons/top right drop down menu/choose phone sounds/scroll to bottom phone sound volume, put to zero and press save. It works! Hope this helps. Julie J
this happend to me, i think you can confuse the touch screen, i just took the battery out and put it back in again,and it worked with no memory loss or anything.
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