Will not play new movies. keeps rebooting to previews

You may need a firmware update, go online to Sony, contact customer support and the technical department for answers, they should be able give the information that is required to help get this problem resolved.

Try this

1.While the previews are playing, press the Menu Button on your DVD player remote to access the DVD's Main Menu.
2.Go to Scene Selection and press your Enter or Ok button on your DVD player remote.
3.Highlight Scene 2 and press the Enter or Ok button. This will start the DVD in Scene 2.
4.Use your rewind or reverse button on your DVD player remote to rewind back to the beginning of Scene 1.

Walt Disney Home Entertainment Technical Support
1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

Excerpt from email tech support Walt Disney

You need to use the remote to select the menu and play . It will be seen on the screen being an interactive process. Click the menu to open up and select play movie to click.

As in standard DVD players, they sit in preview mode until you select the play button on screen with the remote controller.

First, some long winded history and this may not be exactly the same problem you're having but I have an Oppo BDP-83 and I tried 2 different Predators blu-ray discs from Amazon.com, both of which would NOT play the actual movie. I could play the previews and get to the main menu but could not play the movie itself or jump to a scene select, etc. Any option that was selected would completely freeze the player at a black screen and I'd have to hold the power button down for a few seconds to reboot it. I tried it on the most recent Oppo firmware dated May 5th, 2010 AND the beta firmware date August 24th, 2010. Nothing. I read that some people had luck turning BD-Live OFF or disconnecting the player itself entirely from the network or by just waiting it out 5-10 minutes to see if it'd start....nothing worked. I disconnected the ethernet cable, let it stay at that frozen black screen for 30 minutes while I made dinner, fed the kid, etc. The thing that seemed to finally get the 2nd disc to play (1st disc I returned for an exchange via Amazon) was to select the BD Live Extras at the main menu, and download all of the extra previews, etc. After that, the movie played just fine. It could have been a fluke, but hell, I tried everything else and this was the only thing that didn't completely freeze up my player.

If you are referring to "new" meaning recent releases, there was a change in the DRM and authoring scheme that was created by the releasing publishers. Several Blu-Ray players are having issues with this and solutions are being rolled out as quickly as possible.

The Insignia Blu-Ray players have solutions available as firmware updates on:
www.insigniaproducts.com

Search by your model number and download the latest firmware to a USB stick, insert into the player, follow the instructions, and you should be good to go. you should also receive updated applications like Netflix and Pandora.

Hope this helps.

try clicking on chapters to access the dvd
hope this helps

kind regards and don't forget to rate us please

any remote should work but i suggest a name brand like sony logitech or phillips because you dont want to have to replace this for a while and namebrands offer more functions than generics.

As for the dvd not playing dvds it appears the parental lock may be enabled preventing movies from starting after previews .

after you obtain the new remote and have programmed it scroll through the tvs set up menu to see if parental lock function is on if not drop me a line so we can narrow things down also try to push enter button on new remote if the play button doesnt start movie.