There are a few things that can cause this issue.
1. The counter balance spring broke or the mounting hole for the spring rusted through.
2. One or more snubber pads may have come off.
3. The suspension springs may have stretched or broke.
Start by removing the shell as follows:
A.) Look in the back of the console, in each corner there will be a screw, unscrew until the console can be pushed forward.
B.) With console lifted you will find a lid switch connector (white in color). Unplug the switch from the connector.
C.) There will be two brass colored clips. Place a flat blade screwdriver straight down into the opening on top of the washer and into the groove of the clip. Push the screwdriver down and away from you and the clip will release.
D.) Open the lid of the washer and place your hand under the front rim of the opening (DO NOT grab the wash tub). Tilt and slide cabinet forward to remove.
1.) The counter balance spring is located in the bottom rear. It should be attached between the cabinet and a bracket on the tub.
2.) Inspect snubber and corner pads. May be brown or white in color.
3.) Inspect suspension springs.
If you need further assistance, let me know
Regards,
reg501
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