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Thank you so much! I thought it would take half a day trying to get through to Verizon...(hold, transfer, repeat, etc.)Thank you so much! I thought it would take half a day trying to get through to Verizon...(hold, transfer, repeat, etc.)
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After MUCH research, going to a local unlocker, calling AT&T and reading extensively about this online, I found the best solution:
1. Call Samsung Technical Support for Mobile phones: 888-987-HELP
2. Choose the right tele-prompt options that forward you to a live agent (ie do not choose PIN lock code or PUK code or such as they wont connect you)
3. Explain to the agent you have a "PHONE LOCK" and that no code will work an ATT told you to send it in to be "RE-FLASHED"
4. They take down your info, name address etc. and give you an RMA number. Follow the instructions to the TEE. Send in the phone (without batter and back cover to the address they give you in Plano, TX).
5. MAKE SURE to write the RMA number on the front and back of package.
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