The diagnostic procedures from the Dell User Guide are as follows:
Total Power Failure When Using a Battery
If an AC adapter is not connected to your computer, the computer's power source is a battery. If the battery indicator flashes amber or is a steady amber, the battery needs to be charged. If the battery is flashing green and amber, the battery may be defective. To troubleshoot this problem, use the following procedure.
1. Turn off the computer and peripherals, and disconnect them from AC power.
2. Reseat each installed battery by removing it and then replacing it.
3. Turn on the computer. Does the green power indicator light up?
Allow one minute for the computer to initialize its components before checking for signs of power.
Yes. Continue to step 4.
No. Use the AC adapter to connect your computer to AC power. If the computer operates normally when using AC power, go to step 7. If the computer does not boot when using the AC adapter, see the previous subsection, "Total Power Failure When Using the AC Adapter."
4. Does the battery indicator flash amber or show a a steady amber light?
Yes. The battery needs to be charged. Go step 5.
No. Go to step 7.
5. Connect the computer to AC power, and fully charge the battery.
For instructions, see the topic titled "Charging the Battery" in the online System User's Guide.
6. As the battery charges, does the green battery indicator light up?
Yes. Go to step 9.
No. Go to step 7.
7. Is the battery indicator flashing green and amber?
Your computer may be in a hot environment. Charging the battery in this condition may affect the life span of the battery.
Yes. Continue to step 8.
No. The problem is resolved.
8. Disconnect the computer from AC power. Is the the battery indicator still flashing amber?
Yes. You may have a defective battery. Continue to step 9.
No. The problem is resolved.
9. Remove the battery, and press its test button. Is the uppermost indicator in the charge gauge of the battery flashing?
Yes. You have a defective battery. Continue to step 9.
No. The problem is resolved.
10. If a spare battery is available, fully charge it, and then install it in the computer.
11. Turn on the computer. Is the power indicator off?
Yes. Your original battery is defective. Call Dell for a replacement. (See Chapter 5, "Getting Help," for
instructions.)
No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.)
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Troubleshooting a power problem is fairly simple:
1 Try a different AC adapter, see if there is any change
2 If system will not power on with a known good or new AC adapter, then the power connection on the motherboard is likely damaged and the motherboard will need to be replaced.
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XXCHEMLIGHT,
I have a Dell Inspirion 6000, the battery is on a recall status and I am getting a replacement sent to me in ( 20 days ), here is a better explanation of the problem I am having!
There are noted problems on this computer, Power Button, Battery Jack main board problems and the battery recall.
Symptoms? are; the power supply shuts down when plugged in with or without the battery installed.
Dell is sending me a replacement battery in around 20 days. However, I do not think this will resolve the problem?
I think that the defective battery damaged something or the noted problems listed above is what happened!
I have not disassembled the computer to see if it could be a power button problem or if the contacts on the mother board are bad!
Thank you for your reply and request for more information! Hopefully you can shed some light to me on this problem?
One more question, what opinion do you have on FixYa?
Leonard Roberts
[email protected]
need more info exactly what is your power issue.
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