Jen Aire Fridge ice maker fingers are below the

it should be under warranty . is the water shut off to fridge . ice maker could be bad . make sure water to the ice maker is on just check your water line . a very easy common mistake and very easy fix if the water is not turned on to the ice maker it wont make ice . hope this helps let me know how it gos

is there ice in ice maker but it wont empty?
the ice maker has built in heater underneath. thats how the ice detaches itself from the ice maker and the fingers rotate them out.. if you have ice in the ice maker then replace ice maker

hope this was helpful

Check the ice maker to see if there are ice cubes in the ice maker. If so, there is a problem with the ice maker heater and / or motor. You may be able to rebuild the ice maker by replacing defective parts, but it might be easier to replace it as a whole unit instead. If there is no ice present, it is likely a problem with the ice maker water lines / solenoid.

There are usually two solenoid valves and tubing systems for these types of fridges. One actuates on demand for water whenever requested, and the other operates automatically to make ice cubes until the ice cube reservoir is full.

Carefully push/pull the fridge away from the wall.

Unplug the fridge from the outlet.

Shut off the water supply to the fridge.

Remove access cover (usually the on the bottom) from the back of the fridge. Follow the tube that comes from the top of the fridge (for the ice maker) down to the bottom of the fridge.

Inspect visually for sources of the leak on tubing and related parts. Carefully check by hand for leaks in areas not readily visible - including the back sides of all the tubing, too. There may be sharp edges that can cut if not paying attention. If a leak is found where the tubing connects to other parts, you may be able to simply remove the tube and cut it back an inch or so if there is enough slack.

It may require that some special fittings and parts be obtained to reconnect and some compression type parts are designed for single use. If this is the case, gather the parts and bring them to a local hardware store for assistance obtaining replacements.

If a solenoid valve is found to be the culprit, due to a crack, etc. a trip to an appliance parts store will be required - unless able to purchase online. Part prices can vary widely , depending on the source.

Once replacement parts have been secured, reconnect after disconnecting power & water supply lines. When satisfied with the installation, reconnect power and water lines and test.

Carefully slide the fridge back into position - taking care to not crush the power or water lines.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips and replace it if it does.

Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

the water that is frozen in the fill tube could have come from the old water valve that you replaced ,you got to get the ice out, the easiest way ,though not the fastest ,is to unplug fridge for 24 hrs . and leave the doors open to let it defrost, the plug back up and hopefully in 5 or 6 hrs you'll have ice

the water should go thru the filter first then to everything else.

CHeck to make sure your freezer is 0 to 5 degrees. If it is warmer than that the water valve wont open to the ice maker. Have you replaced the water filter?

Check that you haven't turned the ice maker off in the menu.

thanks J

Can you lower the ice maker temp on that model.

Thanks J

change filter and defrost water lines if frozen