Either you need to put spacers under the door on the door pin to raise it up.you may need to bend the doon. or replace the door gasket
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Hi - From what you have described it sounds like the freezer has a poor door seal. When cold air and warm air outside is entering it causes condensation. Try checking and see if the door seal is bad; place a dollar bill between the body of the freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then I suggest contacting your manufacturer and see who they recommend to repair the unit.
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