We have bought a new american style fridge/freezer and it was delivered yesterday. We have left it on for 24 hours and the temperature is not going down the fridge wont go below 12 degrees and the freezer at 3 degrees, we left it overnight as Samsung said it could take 24 hours but this morning still the same and the food has spoilt in the freezer side. We have checked to ensure there is a good air supply and read throught the manual and have done everything it says and cannot get hold of anyone at Samsung, can anyone help?

Something here should cover your problem.
side by side refrigerator ice on freezer floor YouTube

The settings are "relative". Someone with this fridge in Montana may need to run the same fridge with different settings than someone in Texas to get the same temperatures.

Many manufacturers recommend that the fresh food compartment should be 34 degrees F, and the freezer -10 to 0 degrees F. To set this properly, place a thermometer in the freezer (that can display temperatures as low as the desired temperature). Adjust the thermometer for the correct freezer temperature before going on to the fridge. A fully stocked freezer could take 12 hours or more for temperatures to stabilize after making changes to the thermostat. Once the -10 to 0 degree temperature has been achieved, set the fresh food compartment temperature.

Place a thermometer (that can display below freezing) in a 6 (or so) oz flexible plastic cup of water and place on a shelf in the fridge. A glass of water could break if the temperature gets below 32 degrees if the water turns to ice. The water acts as a buffer to rapidly changing temperatures when the door is opened to read the thermometer. If the fridge is "full", allow 24 hours for the temperature to stabilize before making changes.

If the fridge and freezer are empty, changes may be seen in just a few hours or less. Otherwise, wait the 12 / 24 hours for the freezer / fridge compartments.

I hope this helps and good luck!

samsung have a 2year warranty - you should call them ..

if not try this guy

samsung fridge freezer problems on youtube


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Hello,

The temperature controls are located at the top front of the refrigerator or freezer compartments.
The recommended setting should be correct for normal household refrigerator use. The controls are correctly set when milk or juice is as cold as you like and when ice cream is firm.
Wait 24 hours for your refrigerator to completely cool before adding food. If you add food before the refrigerator has completely cooled, your food may spoil.
NOTE: Adjusting the refrigerator and freezer temperature controls to a colder-than-recommended setting will not cool the compartments any faster.
If the temperature is too warm or too cold in the refrigerator or freezer, first check the air vents to be sure they are not blocked before adjusting the controls.
To turn Off/On:
Style 1 Press the freezer down arrow touch pad until a dash (-) appears in both the refrigerator and freezer displays. Neither compartment will cool.
Style 2 Turn the freezer control to the word Off. Neither compartment will cool when the freezer is set to Off.

Energy Saver option (on some models)
The Energy Saver option turns off the heater which helps to reduce moisture on the door hinge seal. The refrigerator uses more energy when Energy Saver is off.
Press the control to On to save energy when the environment is less humid.
Press the control to Off when the environment is warm and more humid, or if you notice moisture on the door hinge seal.

Adjusting controls
If you need to adjust the temperature in either the refrigerator or freezer compartment.
NOTES:
For Style 1 control, press the up and down arrow touch pads; for Style 2 controls, turn the dial to adjust the temperature.
Except when starting the refrigerator, do not adjust either control more than one setting at a time.
Wait 24 hours between adjustments for the temperature to stabilize.

Hope this guideline will helpout.....

its the compresor packed up,,,if this compresor is not pumping freezer gas around the pipe work the freezer wont work sorry but a new compresor is not a cheep thing to have fitted as it will need a re-gas as well

If you are not capable to do that much better to call service Engineer to avoid big damage of your Freezer.

what you are hearing is the overload kicking in and out. which means bad start relay /bad capacitor/low voltage/bad overload/bad compressor.you can buy a 3in1 to eliminate all but the compressor. and the voltage check them first.

almost certainly a problem with the defrost timer - just replace complete. doesn't matter what position you set timer to when replaced

Sounds like a blocked defrost drain. By "American" I presume you mean side-by-side.
I had a similar problem with a freezer-on-top style Samsung. The solution to that was to defrost the freezer, remove the false backing plate in the freezer (required removal of the ice cube tray. the panel just pops out with a bit of pulling). The drain hole beneath the freezer coils was blocked with ice. This drain passes down into the fridge and then out the back of the fridge into the evaporation pan next to the motor. There is a collector pan under the freezer coils, this and the drain hole were filled with ice. When the freezer goes into its self-defrost cycle the water collects here and then overflows into the fridge.
I removed the ice with hot water/vinegar mixture (so it doesn't re-freeze immediately) and simultaneosuly used a bit of chiselling with a screwdriver to clear the drain plug. I did this from inside the fridge working up the drain hole into the freezer. The whole job took about an hour.

make sure your fan is running in freezer section. you should hear it