Before you continue, turn the volume DOWN. If you can't hear it at mid-volume there's no sense in spinning the volume knob higher. You'll only endanger your ears and speakers if you suddenly resolve the switch or whatever is the problem.
Are all sources acting the same?
Check these things (from the manual):
Tape Monitor selected?
Muting?
Headphones inserted?
Jumpers missing between Pre-Out / Main In?
BTW: the manual is available at retrevo.com
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