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Moto q9 phones don't havea the capability to use 3G internet yet. A software update will be released soon. Contact your service provider for details on when they will be releasing their update.
master reset the
phone by hold the center key and the power, then follow onscreen
instructions, let it sit on the windows mobile screen, before you master reset try turning the phone off, and taking out the memory card, then turn back on, if same thing happens....do the master reset
im sorry but it seems thats the screen had a dead pixel from when you bought it, the dead pixel has then since killed off the surounding pixels and they in turn have done the same. this sometimes forms a line but in some more unfortunate cases the screen can lose visual on both x and y axis's.
unfortuantly your manufaturers warrenty will not cover dead pixels as they are so common and there is a torrerance for them without doing harm, but some times dead pixels can spread.
It's possible your phone would benefit from a hard reset.
A hard reset will erase all data and apps on your device, so you should backup all your data before doing the following:
For the ATT Q9: Turn the device off.
Then, hold the E and Z keys and turn the device back on.
You should now see a message that the phone has been reset.
For Sprint or Verizon Q9: Turn the device off.
Then, hold the center button and turn the device back on.
You should now see a message asking if you want to reset the phone.
If hard resetting your phone doesn't work, it's likely a hardware problem and you'll need to send the phone off for repair/replacement. If your phone is still under warranty from your carrier, they will probably exchange it for a new one if you give their support line a call.
It's sound to me like you guys might have dead cell... change the battery and it should be fine.
Battery Maintainance
1: Try and charge battery when it's totally off/flat
2: Only charge battery till battery full indication comes up.
3: When disconnecting battery switch phone off first.
4: When phone is not in use don't leave it in the sun facing the battery.
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