I want to unlock my door

Check and make sure your pump or filter is not clogged, then next I would suspect you have a faulty door lock mechanism
More common issues with the door lock.
Is water hooked up to the washer?

The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer

http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer

Hello there and thank you for chosing fixya
Here is a few things to check before you do a manual opening of the door
You may have already done these steps but please try this again in this order ok?

Check to see if the "Add a Garment" light is lit on the Duet's display. The light will only be on during the first eight minutes of a washer cycle, when the function is usable.
Press the "Pause/Cancel" button once to pause the washing cycle and unlock the door.Press the Press the "Pause/Cancel" button twice to cancel the wash cycle if the "Add a Garment" light is not illuminated. THIS IS A BIGGIE HERE (Wait for the water to drain. The door unlocks once enough water has drained to enable you to safely open the washer door NOW IF THESE STILL DO NOT WORK THEN HERE IS HOW TO MANUALLY OPEN THE DOOR
UNPLUG THE MACHINE
Remove the three screws securing the lower toe panel to the washing machine. The lower toe panel is the small rectangular panel underneath the washer's front door. Pull the panel off the washer once the three screws are removed.Reach up into the front panel of the washer. Feel for the teardrop-shaped tab in the washer's door latch assembly.Pull down on the tab until you hear a click. The click is the sound of the door unlocking.

• If the cycle is interrupted during spin, it will take approximately 2-3 minutes for the door lock to release. DO NOT force open the door. • To stop the washer, press Cancel.

Try holding end cycle button for 30 seconds if no. Then try reset process Press "Pause/Cancel" two times to cancel the cycle. Press "Drain/Spin" if there is water in the tub. Unplug the or disconnect power for two minutes, then plug the washer back in or reconnect power.If no then here is the manual open process. Unplug the power cord of the washer from the outlet. Locate the toe panel. This is the section of metal at the bottom of the front of the washer, directly below the door. Remove the three screws on the bottom flange of the toe panel, which connect it to the washer. Lift the panel slightly and pull it forward to remove. Manually unlock door Reach up inside the front panel and locate the door latch assembly on the right side of door.Feel for a tear-drop shaped tab on the bottom of the door latch assembly. This tab will manually unlock the door.Gently pull down on tab about 1/4 inch or until you hear a click. The door should open.

Unplug machine, wait 2 minutes and re-plug. This should reset computer and unlock door.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:

1. Unplug washer or disconnect power for one minute.
2. Plug in washer or reconnect power.
3. Re-select the cycle and press Start.

NOTE: If the error remains on the display, call for service.

Changing Cycles, Options and Modifiers
Not all Options and Modifiers are available with all cycles. Cycles,
Options and Modifiers can be changed anytime before HOLD TO
START is selected.
Options and Modifiers can be changed anytime after HOLD TO
START is selected and before the start of the selected Option or
Modifier.
To cancel a cycle and select a new cycle
1. Select PAUSE/CANCEL twice.
2. Select desired cycle.
3. Select the desired OPTIONS.
4. Select HOLD TO START (for approximately 1 second) to
restart the washer at the beginning of the new cycle.
To cancel a cycle
1. Select PAUSE/CANCEL twice.
2. The washer powers down, the door unlocks, and clothes can
be removed.
NOTE: If the water level or the temperature is too high, the
washer will drain automatically before the door unlocks.
To change Options or Modifiers after the cycle has started
1. Select PAUSE/CANCEL.
2. Select the desired OPTIONS or MODIFIERS.
3. Select HOLD TO START (for approximately 1 second) to
continue the cycle.
To drain the washer manually
1. Select PAUSE/CANCEL.
2. Select DRAIN/SPIN.
3. Select HOLD TO START (for approximately 1 second) to
begin the drain.
4. When the spin is complete, the door unlocks. Items can be
removed from the washer.

Press 'control' + 'pause:lock' +
'temperature' for 5 seconds
OR
'end of cycle' for 5 seconds. Tell me which worked & rate me pl.

un plug your machine for an hour if you can open the door open it and then put the machine plug back in with the door open keep it open till the machine comes on then put the program to what you want and then shut the door it then should be ok its called a reset try it hope this solves your problem

cleanlaundry If your washer is less then a year old do nothing and call the manufacturer ASAP. It is under warranty for one year. Gendos...post back