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Posted on Apr 12, 2010
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We cannot scan to email from our Sharp AR-M237 Multi-function "Error[973]: Incorrect format for Primary SMTP Server." I am using all the settings for SMTP that I use everywhere else. HELP?-pjm

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  • Posted on Aug 07, 2012
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Model AR-M257 - I have several Sharp MFP devices at different locations and all are set up to scan through our email server using a special account I have just for this purpose. I have all of them setup using the external IP address of our Exchange server (not its name or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP addresses of our different offices to the LAN IP address of the Exchange server. It worked at all the others but this one. I was getting the following error when trying to send a status message (under Log) from the device to my email account as a test: [error 973] incorrect format for primary smtp server. And when I tried to scan through our email server I would get "network error". However, a connection test succeeded. I had everything set correctly for SMTP and DNS but as I was trying anything I could to get it working I went to mDNS under Services and it was enabled. I disabled it and then I could get a status message to be sent to me and we could send a scan through our email server.

5 Related Answers

Anonymous

  • 4 Answers
  • Posted on Dec 05, 2008

SOURCE: How can I get a meter reading from an AR-M237?

press and hold the the button that says "copy" on it next to the screen, the meter should show on the screen

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Anonymous

  • 148 Answers
  • Posted on May 26, 2008

SOURCE: F2-02 error on Sharp AR-M237

on this code you may have to clean out the developing unit and start with fresh developer. Make sure the developer unit is not leaking from one of the bearings. You may need a tech for this one...

Bubbabear64

Tim Babcock

  • 2794 Answers
  • Posted on Oct 16, 2008

SOURCE: IP Address on a Sharp AR-M237

The easy way to do it is to set the copier up for AUTO DHCP.  That way the copier will connect to the router and assign a free IP address to the copier.
Then go into internet explorer and type in the ip address of the copier.  If you can get a control panel screen of the copier to appear.  It worked.
Once you get the IP address, take it off of AUTO DHCP and type in the IP address that the router assigned to the copier.

Anonymous

  • 32281 Answers
  • Posted on Jan 03, 2009

SOURCE: I need to change the IP for my ar-m237

Try to increase the router range to include the ar-m237 or change the copier to a lower IP address within the range of the router.

Anonymous

  • 63 Answers
  • Posted on Oct 15, 2009

SOURCE: Sharp AR-M237 EXPANSION MEMORY 8MB: AR-MM9 installation procedure

You are needing the installation manual for this. Please contact me so I can e-mail you the pages that you need. [email protected]

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