My Ricoh Aficio CL2000 has the Red error light on and a message to "Add Black Toner". I installed a new toner cartridge, but the message remains and I can't access the menu. Won't print anything either. I'd appreciate any info. Thanks
Thanks Ricohman for the suggestion. Toner was original Ricoh cartridge and reinstalling it didn't help. I decided to tear the machine apart and discovered the auger for the black toner was stuck. I removed the auger, cleaned everything up and put the machine back together. Works great now.
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Was it a genuine toner cartridge? I bought some aftermarket ink cartridges for my canon. The colour one was OK but the black... The printer kept saying black empty. I put my nearly empty genuine one back and the fault disappeared. Put the copy one in and same result. I bought a genuine black and no problem.
"Replace Print Cartridge" remains in
display. Then a new AIO cartridge must
be installed. This feature is a safety
measure to prevent the used toner tank
from becoming full (there is no toner
overflow detection mechanism).
Hi
You say you have checked the toner and there is "enough inside", I don't know how you can check this and the error suggests that the cartridge needs replacing. Have you tried a new cartridge ? This is the first step.
Is the cartridge you get the error with a Ricoh cartridge or a compatible. If compatible this could be the cause of your error.
Cheers
Check your old toner bottle and make sure the plastic "cap" is still in the bottle. These machines have an occaisional problem with the caps coming off (not the black screw off cap but the semi clear cap under the black screw off cap) and staying inside the black plastic "cup" that you insert the toner into. If the cap is missing it may be stuck inside this cup. If the cap is still in your old cartridge then try opening/closing the front door and letting the machine cycle to see if the toner light goes out. May have to do this several times. Had one customer just yesrday have to do this to clear the toner light after adding toner.
Good Luck.
You could try going into the sp modes and check sp 5052-1 this is for independent toner check if the toner cartridge was checked by the copier as empty and you refilled it the machines check of the chip still senses it empty by turning this off it could reset it for you .. I have had some mixed results sometimes it works only occasional failure.. Hope it helps Good Luck A
Most of the time when I find this happening on a printer, not just Ricoh's it turns out to be the PCU (photo conductor unit). The color PCU is one unit and the black is a seperate unit. Hope this helps.
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