Hello,
I trust that the drum can be turned by hand.It seems like the filter is blocked you will have to drain the water and remove the filter check that it is clean and the pump is free,with filter out put to spin or drain and see that the pump blade is spinning if not then something is jammed in pump try to free and then replace filter and check for leaks.Check also drain hose not kinked or drain blocked.Hope this helps.
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