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Anonymous Posted on May 05, 2010

Keys not working

Hi, I have a Macbook pro, the left and right arrow keys don't work , even after pressing them very hard. i've tried cleaning them but never helped, should i get a new keyboard?

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  • Apple Expert 481 Answers
  • Posted on May 16, 2010
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First off, you need to determine whether the keys themselves are faulty, or whether you just have your system set up to ignore them.
Go to Apple Menu / System Preferences / Language & Text (this is on Snow Leopard, on Leopard I believe you have to look under International). Turn on "Keyboard and Character Viewer" and "Show input menu in menu bar." Now on the Menu bar, you will see an icon of a box with an asterisk in it. Choose "Show keyboard viewer." Now type the arrow keys and see if they blink on the keyboard viewer. If they do, there is nothing wrong with your keyboard; you just have somehow set those keys to have no effect (and figuring that out is another issue). If they do not blink, you have a hardware problem in your keyboard that will require keyboard replacement.
Services like laptopkey.com will NOT help you, as they sell only key CAPS, and the problem is in your key electronics.
A MacBook Pro keyboard is NOT a user-replaceable part.

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  • Posted on Sep 13, 2013
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keys not working - 9_13_2013_9_15_31_pm.jpg
In a MacBook Pro laptop the keyboard is attached to the bottom side to the palmrest assembly. In order to replace the keyboard you'll have to disassemble the laptop and remove the motherboard, optical drive, fan and other internal components. After that you'll be able to remove the keyboard (secured by over 60 screws).
The keyboard itself can be purchased on the internet for about $30.

Here's how to replace keyboard in a MacBook Pro 13", 15" or 17" laptop.

  • CJan Sep 13, 2013

    Sorry, forgot to post the link to the keyboard replacement guide.

  • CJan Sep 13, 2013

    http://www.insidemylaptop.com/how-to-rep...

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  • Posted on May 12, 2010
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Hey i don't think you should buy a new keyboard as it will cost you more bucks. Just order replacement keys to www.laptopkey.com they have a very good customer service plus simple video tutorials for guiding us about it. Check them out, you will succed in saving some bucks too :)

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  • Posted on May 05, 2010
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Do not send the laptop to service center if its out of warrantty, because its very expensive,
Try to buy a new keyboard and fix it

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