I have the same problem. When I put in a dvd it tries to read it and then comes back unupported format. What does this mean and why won't it read the dvd?
Are these commercial CD/DVDs?
GSX 321 same "unsupported Format" message caled Bose-they sent software update-got same error message-they said send to factory in NC $160 repair- unplugged unit and removed unit cover, vacuumed, replaced cover, input software update disc and it is running now
Try to clean the lens of your player
SOURCE: We have 321 bose home theatre system, everytime we
DVD players are region specific. US is region 1. Check the back of the DVD case and see what region it says. The number needs to match the region of your player.
If all the #s are good, then your optical pickup lens is fu.k.d up. Try going to the box stores and buying a DVD optical lens cleaner kit. If that don't work, then call the manufacturer and have them deal with it.
Here you go:
http://owners.bose.com/
http://www.bose.com/controller?event=VIEW_STATIC_PAGE_EVENT&url=/customer_service/owners/warranty_center/index.jsp
SOURCE: Bose System Bose 321 unsupported format with dvd's
You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.
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