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Charge for 1 hour. Pull battery's and see if they have power. If Power is good Make sure they are in correctly If Dead Replace battery's. ,
The only other thing it Might be, You said the Camera was New, But if the battery's hold a charge the Battery Door might have lost it's Contacts and the battery's won't work without it, It may have been returned to the store before you got it..
If it's a lens problem, there's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
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