Go to Control panel
select printers
right click on your printer
select PRINTING PREFERENCES
Then on the next new window that opens up (the tab should default to PAPER/QUALITY) click on the LAST tab COLOR
Here you can see if maybe somehow your PRINT IN GRAYSCALE box is checked-uncheck it to correct your problem-click on OK at bottom to save the setting
Reply back if this does not correct it.
Hope this helps.
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