Loosing program on 311 receivers every other day

Please always Remember, while doing Master Reset Nokia Asha 311 to factory default, the data will be loose, that's why we can do backup all data or important stuff at Nokia Asha 311.
#Option 1, Hard Reset Nokia Asha 310 & 311 with menu setting:

1. Make sure the Nokia Asha 311 on and standby
2. Go to menu Setting, then choose restore factory setting > settings only
3. It will ask security code, input default security code of Nokia Asha 311 : 12345

#Option 2, Hard Reset Nokia Asha 310 & 311 with special code / master key / shortcut / secret key :

1. Try to type: *#7370# and it will ask the security code of Nokia Asha 311, press 12345
2. You also can try type: *#7380#

#Option 3, Soft Reset Nokia Asha 310 & 311 with special key code :
Please take attention, this option is for soft reset, so Nokia Asha 311 will not removing any important data and installed applications. How soft reset Nokia Asha 311 work: It will recopy or restore the default copy of .ini to Nokia Asha 311.

1. Type in the phone : *#7780#

Anthony yale,

The 311 receivers can only support up to 2 satellites which will usually be 119/110 which is the basic feed for SD programming. To bring in more than 2 satellites you would need a different receiver.

Tommy Faust
DISH Network

Hi mendezjuanmy name is Mike Houston of DISH Network and I was going over your post thereare some steps I can give you to do through here. You will want to make surethe TV is set to channel three unless you are running through an input of theTV. The next thing you will want to do is unplug the receiver for 10 secondsand it will power up by itself and acquire the signal and download the programguide, after the guide downloads you will get your programming. I will leaveyou my e-mail if you have any further questions. [email protected]

firerun1,

When you get the message 836, found fewer satellites than previously detected, it usually indicates a problem with a component between the dish and receiver. Normally a tech needs to be sent out to find the problem and to fix it.

Depending on the number of receivers you have active on your account, you may have a loose cable to that receiver if other receivers are working okay. If you have a switch between the dish and receiver, a port on the switch may be bad. If this is occurring on all your receivers, you'll need to call Customer Service to setup a Tech visit.

I hope this helps.

Ray Calo
DISH Network

Hi grady777I was reading over your post and there are some things you can do and I willhelp with the steps. The first thing you will want to do is make sure allconnections are hand tight from the back receiver to the wall, the receiverwill reacquire the signal and allow for the program guide to download and yourprogram should be playing. I will leave a link to help with these steps. http://www.dishnetwork.com/SupportSection/complete-sig-loss

This is an easy fix if you are the account holder or authorized user. Call Dish and ask them to reset it for you and they will send a signal to the receiver that resets it. However you may need to re-lock channels as it sometimes wipes the record clean. Thanks for using Fix Ya.

RG6 is the standard, as opposed to RG59 cable. The new cable would not cause the problem to start or continue.

Who was the tech who came out to your home? A Dish Network tech? And left the site with it still not working?

Resetting, unplugging the receiver, and having all those parts replaced... yeah that almost sums up everything that could be done with the exception of replacing the receiver itself.

It's rediculous that you have been dealing with this problem THAT long. Call Dish Network, give them a recap, and tell them your going to cancel and go with DirecTV if they don't fix the problem. Then speak to a supervisor if you get a rep that doesn't seem to care.

All else fails, go Direct. Better customer service, more HD.... that's what I have!

This is often due to a limited line of sight issue such as foilage growing into the signal pathway. Often it occurs when the wind blows and the foilage sways into the signal path. From behind the dish look out at the angle of elevation the dish is pointed and try to identify if there are any obstructions in the area. If you are unable to determine this yourself call for a service call and they will assist you with obtaining a better line of sight. I hope that is helpful. Thanks for using Fix Ya.

this is a softwar issue which should be fixed, are you in AK????

you cannot satellite sginal from a splitter you will need dp 34 switch or quad LNBF DP HOPE THIS HELPS.