Question about Sony Televison & Video

11 Answers

While trying to access Netflix account, Sony BluRay screen says, "The service cannot be accessed at this time; reference code 300." How do I advance from here?

Posted by on

Ad

11 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 1 Answer

This problem can also occur when Sony brings down their servers for maintenance. In my case it was NOT a NetFix problem.
This happened to me at 7:00pm Pacific time, which is a really bad time to take down a server for maintenance. I did get through to technical support with minimal delay. Support was no help, other than to confirm that the service was down. So it was not an account or BluRay player problem. Just wait 2-3 hours and the service will come back.
I was also told that the servers com down for maintenance about twice a month!
The tech support number is: 239-768-7547. I recommend calling early and often. If customer frustration is registered frequently enough, Sony may elect to deploy redundant servers so they can do maintenance with out shutting down the service for all of their customers.

Posted on May 10, 2011

  • 2 more comments 
  • Alejo73 May 12, 2011

    if you have these model sony equipment then you must wait:

    BDPBX37
    BDPBX57
    BDPN460
    BDPN460HP
    BDPS270
    BDPS270WM
    BDPS370
    BDPS470
    BDPS570
    BDPS570WM
    BDPS770
    BDVE370
    BDVE470
    BDVE570
    BDVE770W
    BDVE870
    KDL32EX700
    KDL32EX705
    KDL32EX707
    KDL40EX700
    KDL40EX703
    KDL40EX705
    KDL40EX707
    KDL40HX701
    KDL40HX800
    KDL40NX700
    KDL40NX705
    KDL40W5100
    KDL40XBR9
    KDL40Z5100
    KDL46EX700
    KDL46EX701
    KDL46EX703
    KDL46EX705
    KDL46EX707
    KDL46HX701
    KDL46HX800
    KDL46NX700
    KDL46NX705
    KDL46NX800
    KDL46W5100
    KDL46W5150
    KDL46XBR10
    KDL46XBR9
    KDL46Z5100
    KDL52EX700
    KDL52EX701
    KDL52EX703
    KDL52EX705
    KDL52EX707
    KDL52NX800
    KDL52NX807
    KDL52W5100
    KDL52W5150
    KDL52XBR10
    KDL52XBR9
    KDL55HX701
    KDL55HX800
    KDL60EX700
    KDL60EX701
    KDL60EX703
    KDL60NX800
    KDL60NX801
    KDL65W5100

    You will have to try every 30 min. to connect.

  • InCali Jul 08, 2011

    Hi Folks,

    You need to stop thinking that "Error 300" means wireless problem, server problem, internet problem, etc.. In all likelihood, it's just another way of saying "Hey, I can't reach the server". It could be your wifi connection, it could be your internet, it could be that Sony took their servers down. I have seen this error a few times and there were obviously different reasons for it. Once, when Sony took their servers down, everything was offline for a couple of hours (with no warning and starting at 6pm PST!!!!). I know it was a Sony problem because my other Sony 570 wasn't working either, but my Roku box was. FlixKruiser has the right idea.....call Sony. Troubleshoot and don't assume some error code is giving you a ton of information. For example, is it only netflix which is down? If so, it's probably netflix. If it's everything else, it may be your internet or the connection between the player and the internet. Can you access the internet on your computer? If so, that narrows it down to the connection between the player and the internet. Do you happen to have another similar DVD player which supports applications to test?

    I think you get the picture....

  • fvazquez288 Jul 18, 2011

    Just disconnect it from the electrical source and wait at least 30 seconds.
    This was the only thing that worked after trying several things, like de-activated and re-activated netflix.
    good luck

  • kilovictor1 Sep 09, 2011

    Thanks for listing the help number. I just called and am on hold right now...

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

  • Contributor
  • 2 Answers

It means that the Sony Server is offline. Not only Netflix is affected, it is also all network application such as Youtube, Hulu and so on that is on Sony Blu-ray or other Sony player.

Posted on Feb 22, 2011

  • Bob Buckley May 10, 2011

    Youtube, hulu and others work. netflix has a doom loop that will not allow you to access the options menu if the activation code gets out of sync. No amount of restarting has solved this for me. Latest firmware installed. Erased all the erasing I can find. I think I'll throw it off my blacony.

  • techbaba May 10, 2011

    I called Netflix and found out that their streaming servers are not working for Sony TV Bravia and others; though the Netflix streaming is working on the computer. The strange thing is that Netflix website does not have any banner announcing this outage. This could resolve all this frustration and tweaking the internet router, Sony Wireless bridge, banging the TV for last 5 hours.

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

  • Contributor
  • 1 Answer

I contacted SONY and they told me it ment the netflix service was not available at this time.

Posted on Jul 19, 2010

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I think the problem is that the Netflix servers are overloaded. When I get this error message using my wireless Sony media player device, the problem is limited to Netflix. The other services that I can access through my media player work just fine. Usually, when I get this message, its just a short matter of time before I can get the show I want. All of my experiences with it suggest a Netflix capacity issue.

Posted on Jul 17, 2011

  • 1 more comment 
  • johnm754 Jul 17, 2011

    Experiencing this right now on Nintendo 3DS and Sony Blu-Ray Player. Tried device reset, etc... Hulu and YouTube work fine on Blu-Ray player, can access and watch Netflix via website. Frustrating.

  • Terri Kathryn Driver Jul 18, 2011

    I think your answer is right on the money!!!

  • tsauce35 Jul 23, 2011

    Same here, this is nearly ALWAYS a unique-to-Netflix problem, and unfortunately I find that it happens quite, quite OFTEN during typical busy-server times for streaming movies like weekends, Friday evenings, etc. It has been an issue for over 3 months now, and I have heard from them (netflix) that they are working on it, aware of it, blah blah, and it has never improved. I also have zero trouble between my other devices and other services and the sony player.

×

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I believe the Netflix website says to turn off the DVD player then turn it back on. This generally works for me but I'm getting this error message more often than I think I should so I'm going to follow up with Sony or just return the unit (bought at Costco).

Posted on Jul 19, 2010

  • aspag2 Jul 22, 2011

    Sony tech help reset proxy address server works better not

×

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

This solution worked for me. I de-activated and re-activated netflix.
On DVD Player: 1. Select Netflix (to get to the instant queue menu)
2. Press options on your remote(to bring up sidebar) 3. Select Deactivate Netflix 4. Select Yes (to deactivate) 5. Select Return (to video menu) 6. Select Netflix (to get activation code). On Computer: 1. Go to www.netflix.com 2. Select "instantly to your TV" on Watch Instantly tab 3. Select "How to get started" 4. Select "Activate you Device" 5. Enter activation code. Step 1 might be problematic. In my case I had to retry severals times before I got into the Instant queue menu successfully. Powering down and powering up the player might help.

Posted on Jul 20, 2010

  • Darknessnomo May 10, 2011

    I've had a problem in the past with de-activating and re-activating too many times

  • klsjersey Jul 17, 2011

    Mine won't let me get to the place necessary to deactivate it.

×

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I get this a lot now. I think Sony is limiting Netflix viewing. The truth will come out soon...

Posted on Jul 18, 2011

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I get Netflix through Wii. Reference Code 300 shows if the Wii is turned off.

Posted on Jun 22, 2010

  • Bob Buckley May 10, 2011

    The Netflix Enabled device servers go off seldom, but when they do, this is the error. You will need to be patient and try every 30 minutes or so. Then you'll need to reactivate your netflix device. (I tried everything else possible). When I woke up the next day, it was worked again.

  • RoyalAce May 30, 2011

    Who has the time to be checking on a movie every 30 minutes? I've about decided Sony is not ready for prime time after struggling with this problem off and on for 5 months.

×

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Unplug blue ray playerwait 5 secondsplug back inthis should reset it and the 300 error will go awayworked for me

Posted on Aug 10, 2011

  • delilah8282 Sep 09, 2011

    Yup that did the trick! Just unplugged network cable in the back and reseated then voila! On the sony player itself.

×

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I'm getting the same error and I just bought the Blu-ray Player today. What did you do to fix this?

Posted on Jun 09, 2010

  • muetherm Nov 28, 2010

    I too encountered this error. I purchased a new blu-ray player yesterday to add to my collection of toys (Wii included =) I checked for network updates on my Sony Blu-ray player and applied the recommended updates. Once updated, the Sony blu-ray connected to NetFlix with no error codes. Good luck!

×

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 3 Answers

Well the only way I could find and this is per SONY and per NETFLIX, is to deactivate the device and reactivate the device.

Posted on Jul 19, 2011

1 Suggested Answer

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My netflix screen comes up but won't do anything. ts is


Netflix offers users the ability to rent movies and TV shows through the mail on DVD or Bluray and also allows users to watch select shows or movies online using a computer or certain other devices.

Occasionally users encounter errors when attempting to log in to their Netflix accounts.

These errors can be as simple as an incorrectly typed password to more complex issues with the Netflix service itself.
Credential Problems

Many login problems are caused by an incorrect email address or password when attempting to log in.

This can be due to typos or other misspellings, or recent password changes that were forgotten. Netflix offers the ability to recover passwords and usernames via the "Need Help Signing In?" link below the login fields on the Netflix home page.

Clicking the link allows the user to recover her password by entering her email address, and also gives the option to advance to a second recovery screen if she does not have access to that email address anymore.

The second screen allows the user to prove her identity by entering the first name, last name and credit card number associated with the Netflix account.

Service Errors

Login problems occasionally occur due to errors with the Netflix service itself.

When these problems occur, a message appears that explains a site error has occurred, directing the user back to the Netflix home page.

The user should attempt logging in again in case of a one-time error, though site-wide service errors do occasionally occur.

Depending on the nature of the error, once logged in the user may experience problems when trying to watch movies instantly or attempting to edit his DVD queue.

Site-wide service errors do not affect the ability of Netflix to send and receive movies by mail.

Account Problems

If a problem exists with a user's Netflix account due to a failed payment attempt, the user can still log in but is directed to a page informing him of the problem instead of his standard account home page.

Until the problem is resolved, he will be unable to watch movies instantly, receive DVD or Blu-ray discs from the service and will be required to return any movies currently at his home to avoid additional fees.

Account problems can typically be resolved by authorizing Netflix to retry the last payment attempt on the user's credit card or by supplying a new credit card number for payment purposes.


Device Connection Errors

When attempting to watch movies or TV shows on Netflix-ready devices such as a Nintendo Wii, Xbox 360 or Roku streaming media player connection errors sometimes occur while the device attempts to log in to the user's Netflix account.

These errors may occur because the Internet connection the devices use is not properly configured, limited bandwidth to and from the user's home or problems with the device-specific version of the Netflix service.

If the device cannot connect and log in to Netflix, the user should check the device's Internet connection and try connecting again later.

Netflix log-in problems
http://www.product-reviews.net/2010/10/21/netflix-down-login-problems-are-you-affected/

Mar 10, 2014 | Computers & Internet

1 Answer

Netflix account sign in


Netflix offers users the ability to rent movies and TV shows through the mail on DVD or Bluray and also allows users to watch select shows or movies online using a computer or certain other devices.

Occasionally users encounter errors when attempting to log in to their Netflix accounts.

These errors can be as simple as an incorrectly typed password to more complex issues with the Netflix service itself.
Credential Problems

Many login problems are caused by an incorrect email address or password when attempting to log in.

This can be due to typos or other misspellings, or recent password changes that were forgotten. Netflix offers the ability to recover passwords and usernames via the "Need Help Signing In?" link below the login fields on the Netflix home page.

Clicking the link allows the user to recover her password by entering her email address, and also gives the option to advance to a second recovery screen if she does not have access to that email address anymore.

The second screen allows the user to prove her identity by entering the first name, last name and credit card number associated with the Netflix account.

Service Errors

Login problems occasionally occur due to errors with the Netflix service itself.

When these problems occur, a message appears that explains a site error has occurred, directing the user back to the Netflix home page.

The user should attempt logging in again in case of a one-time error, though site-wide service errors do occasionally occur.

Depending on the nature of the error, once logged in the user may experience problems when trying to watch movies instantly or attempting to edit his DVD queue.

Site-wide service errors do not affect the ability of Netflix to send and receive movies by mail.

Account Problems

If a problem exists with a user's Netflix account due to a failed payment attempt, the user can still log in but is directed to a page informing him of the problem instead of his standard account home page.

Until the problem is resolved, he will be unable to watch movies instantly, receive DVD or Blu-ray discs from the service and will be required to return any movies currently at his home to avoid additional fees.

Account problems can typically be resolved by authorizing Netflix to retry the last payment attempt on the user's credit card or by supplying a new credit card number for payment purposes.


Device Connection Errors

When attempting to watch movies or TV shows on Netflix-ready devices such as a Nintendo Wii, Xbox 360 or Roku streaming media player connection errors sometimes occur while the device attempts to log in to the user's Netflix account.

These errors may occur because the Internet connection the devices use is not properly configured, limited bandwidth to and from the user's home or problems with the device-specific version of the Netflix service.

If the device cannot connect and log in to Netflix, the user should check the device's Internet connection and try connecting again later.

Netflix log-in problems
http://www.product-reviews.net/2010/10/21/netflix-down-login-problems-are-you-affected/

Mar 04, 2014 | Computers & Internet

1 Answer

Just recently I was watching Netflix via my Sony Bluray player. After a certain amount of time of inactivity the player shut off. When I turned it back on and tried to access Netflix again, I got a pop up...


Go to the settings in your DVD player and see if there is a Update section.
I know that when they make updates to the DVD players it also changes some of the network settings and causes issues.
Try updating the firmware in the DVD player first.
If you can't or don't have the option to update it, Than unplug the DVD player for 15 minutes than plug it back in and set up the network again and reattempt to connect.
Sometimes, if you are using a router and it releases an IP address you could just have a IP conflict with you DVD player and another device in the house that was used at the same time and they both ended up with the same IP address.
Or perhaps the IP address doesn't update in the router.
In either case a hard power off should correct this.
IF this doe not correct the issue you will need to contact Sony support to resolve this issue.

Oct 17, 2013 | Sony Televison & Video

2 Answers

I just performed an update on my Sony Blue-ray now it is unable to access any of the internet features such as Netflix, Amazon, Qriocity because of an error: Connection status cannot be confimed. The...


I have the same problem, but it's NOT netflix dawn or anything like that, because Pandora doesn't work either, or any internet services on my Sony Bluray player, so I know it's Sony Internet Services who refuse to connect to the internet, whats the problem SONY?

Aug 06, 2011 | Sony BDP-S300 Blu-Ray Disc Player

1 Answer

BDP-S570/BX57 Blu-Ray Disc Player service cannot accessed time reference code 300


Kills me is I can watch you tube one my sony and access netflix on a cheapo best buy wifi blue ray but Sony seems to be limiting netflix viewing a lot...

Jul 17, 2011 | Sony BDP-S300 Blu-Ray Disc Player

3 Answers

I keep getting an error occured. Reference code: 600 while trying to access my netflix account through roku.How do I fix it. Thanks


Yeah I'm getting same on my blu ray. If you go to Netflix online and type in the code it says 600 is not a valid error code. Netflix has been a real pain latley..

Jun 20, 2011 | Sony Televison & Video

1 Answer

REFERENCE CODE 300 APPEARS WHEN I TRY TO ACCESS NETFLIX ON MY SONY BDP S580 PLAYER.


I'm getting the same problem intermittently. Does anyone know what's up? I called Sony last time and they said they were having trouble with the network and it would be fixed shortly (which it was). However, it happened again yesterday so I don't know what's going on with them.

May 10, 2011 | Televison & Video

1 Answer

3D BLUE-RAY/DVD PLAYER DMP-BDT110 WHEN I TRY TO GET ACCES TO NETFLEX ASK ME FOR MY EMAIL AND PASS WORD I CALL THEM AND THEY SAI THAT MY BLUE-RAY DIVICE SHULD GIVE ME A CODE NUMBER TO ENTER OR LET ME GO...


In order to use netflix from a device connected to your television such as a bluray player, you must first activate the box.
  1. Make sure you have an Active Netflix account. (You must be a paying subscriber to access Netflix movies)
  2. Enter your email address and password that you use to log into Netflix.
  3. Your device will give you a code on screen.
  4. Go to Netflix.com
  5. Under the "Watch Instantly" tab, click "Instantly to Your TV"
  6. Enter the code displayed by your device into the text field
  7. Click "Activate Now"
This will allow you to use your Netflix streaming on your TV.

Mar 14, 2011 | Panasonic Televison & Video

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

60,905 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Televison & Video Experts

The Knight
The Knight

Level 3 Expert

76177 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1691 Answers

Ekse

Level 3 Expert

13434 Answers

Are you a Sony Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...