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Depends on the phone you are using , however generally there is way to remove your phone from silent mode as well as activate silent mode , please follow the below steps :-
When in idle mode, keep the # key pressed till the time it tells you general profile has been activated or normal profile has been activated.
If you press the # key again for a bit long time like 2 to 5 secs it will again go to silent mode.
is that a china phone? well if thats a china phone. there's no way you can back up your contacts. only original phones can backup using noklia pc suite.
or by holding down the # key :) you may have changed the profile itself, so check under profiles > Silent check the settings in there are actually set to silent...
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