SOURCE: I need PUK code and new pin code
The PUK code is related to the SIM card, not to the phone. If the SIM card is different from the one originally provided with the phone the PUK code won't work.
When you lose the PUK code, the only way to retrieve the code is by calling the phone company that released the card inside the phone.
An alternative way to get rid of the PUK code is by using a different SIM card.
Regards.
SOURCE: HOW TO UNLOCK A CELLPHONE THAT WAS PUK
To find a PUK code all you have to do is call up on the customer care number and ask them to help you with the issue. Before they provide you the PUK code, they will ask you several questions. You need to give them the appropriate information. Customer care of your service provider are the only source from which can give you the PUK code. At the time when you enter a wrong pin number three times. The phone asks you for a PUK number. The PUK code is generally eight digit number This PUK number is an unlocking code which helps you to unlock the phone and use it. If you enter a wrong PUK number 10 times than you simcard gets rejected. Then you will have to but a new simcard. It might happen that your phone might ask you for PUK2 after you enter your PUK number
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