Motorola Krave is stuck on a blue screen after it passes the verizon screen

You will have to contact Verizon and get your phone replaced.

Motorola Support

Try with a similar phone to confirm if its the headphone that is faulty of the port where it goes into your phone.

It sounds like your phone has a internal problem, take your phone to a Verizon Store or call Tech Support and see if they have a update or fix for it.

on your side, it is better you don't touch anything internal in the phone. have a professional take a look at it before you use it any further.

it's not possible for this to be self-repaired as there might be some internal damage.
have a professional take a look at it before you use it any further.

Try taking out the battery.

The only other thing you can do it push the reset button, which is somewhere on the back of your phone or underneath the battery.

-CompDoctor

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I also had this happen to me with my Krave. I called Verizon and they had me take the battery out, and with it out, hold the power button down for 30 seconds, put the battery back in and it was fine. She said it probably got too hot in my pocket and that is how you reset it.

Not correct you can master reset the phone. As if your making a call type in ##7762726 then hit call. Screen will blink then type in 6 zeros. Then goto master reset. Anymore help just ask