Thank you for your inquiry, friend!
Normally it is recommended to set your Frigidaire upright freezer to zero degrees. It is your option to make it cooler if you choose too. I hope this information has been helpful. -Matt
Hello swanee3669 - Have you trying measuring the temperature inside the unit to confirmed that it matches the display? If so, I recommend contacting a professional to accurately diagnose the unit since it sounds like it could possibly have a bad sealed, thermostat or control board.
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