Won't scan adf

Have the rollers replaced -Carl

Hello Meg,
To troubleshoot your scanner issue, yuo are advised to perform the steps provided below:
1.Remove all documents from the ADF paper chute.
2.Open the ADF while pressing down the ADF open lever. If your has the imprinter option attached, please open the imprinter and then open the ADF.
3.Remove the jammed papers from the ADF.
4.Close the ADF pushing the center part of the ADF carefully.
If document jams occur frequently, then please check the followings:
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is resolved.
5. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values, replace Pick roller or Brake roller see if the error is resolved.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
Thanks & regards,
ScanCare

Why don't you ask in the "Printer" section? or just check the rollers in the printer.

I fixed this by changing the Copy Intensity from Auto to Manual
I had the same paper jam (caused by pressing Stop during a page going into the ADF), but I had pressed OK as instructed and the page was auto fed back out again. Then I couldnt copy from ADF after that.
I tried everything, and then started to retrace my steps of all the things I might have tinkered with to try and get the copying working in the first place, before the paper jam.
Then I remembered I had set the Copy Intensity from Manual to Auto (thinking Auto is always best). With hindsight, it now makes sense for it to be manual with the ADF as otherwise how would it load a page, use it to set auto density, and then reload it again for the actual copy to occur. This happens okay on the flatbed scanner as it can scan a little, work out the settings, and then scan for real.
Copy Intensity is reached on my Canon MX from the Menu button at the bottom left of the front panel. - Then press the right arrow twice to get to Color Intensity. - Hit OK. - Then right arrow from "Auto" to "Manual Adjust"- Then pick a setting or leave it as half-way between light and dark- Press OK
Now every time my ADF copying works a treat. Thats what I get for tinkering in things I didn't need to change in the first place. I was just trying to get a quick copy going from ADF to paper without saving a file up on the computer and then printing.

Hi travlynn2,

1. The ADF
   unit is the grey paper tray located on the top of the scanner unit.
   Check the following points if it does not feed paper, or you receive an "ADF jam" error message:
   
   


2. Check the position of the ADF document guide:
   
   
   
   
   1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:
      
      
   
   
   2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:
      
      
   
   
   3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).
      
   
   
   
   
   
   
   1. Close the scanner unit.
      
      
   
   
   2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:
      
      
   
   
   3. Test the printer by scanning or faxing via the ADF unit.
      
   
   


3. Check the ADF edge guides:
   
   
   
   
   
   
   1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.
      
      
      
   
   
   2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:
      
      Figure 9. The ADF edge guides.
      
   
   


4. Check the ADF unit feed rollers:
   
   
   
   
   1. Open the cover of the ADF by pulling up the grey lip, as shown below:
      
      
   
   
   2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.
      
      
   
   
   3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:
      
      
      
   
   
   4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:
      
      
      
      
      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.
         
         
         
      
      
      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.
         
      
      
   
   
   5. When complete, close all the covers.
      
      
   
   
   6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:
      
      
   
   
   7. Test the printer by scanning or faxing via the ADF unit.
      
   
   
   


5. Check that the ADF unit sensors are not obstructed.
   
   
   
   
   
   
   1. Open the cover of the ADF unit.
      
      
      
   
   
   2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.
      
      
      
   
   
   3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.
      
      
   
   
   4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
      

Hope this helps.

Thank you for using FixYa.

try this

my bet is on that adf the adf driver board has blown a fuse and is keeping the feeder from the clutch on to push the paper through. either that or something has jammed the feed roller sensor and won't let it drop back down into place

My scanner is Fujitsu M4097D. I just have problem with ADF: Error Code DS32002: Paper jam in the ADF. Here is my solution: 1. Bend two white platin pieces down a little bit in order to "sensor" the paper scanned. This problem is occurred after I am scanning 50 thick pages. Until paper count 42, it is stopped with error code DS32002. Hope help anybody having this problem.

Hi there,

When using ADF
Note:
* Set a document on the Platen Glass if you want to scan it at optimum quality,
* The area (range) within 0.08"/2mm from the top edge if document cannot be printed since the machine cannot scan it.
*Do not load the following types of documents in the ADF. They will jam.
-Wrinkled or creased paper
- Curled paper
- Torn paper
- Paper with holes
- Carbon paper or carbon-backed paper
- Surface treated paper
- Onion skin or thin paper
- Photogragh or thick paper.
1) Remove any documents from the PLaten Glass.
2) Open the Document Tray.
3) Load the document in the ADF.
Load the document with the side you want to copy, or scan face up in the ADF.
4) Adjust the Doument Guides to match the document width.
Note :
Ensure that the edge of the document stack is in line with the Paper Size Mark imprinted on the Document Tray.

Hope this helps.
Please rate my response.
Thanks
Have a good day.

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:

1. Close the scanning application (such as PaperPort)
2. Turn off the scanner and the computer
3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
4. Plug the ADF cable back in
5. Turn on the scanner power
6. Turn on the computer
7. Try scanning again

For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:

1. Open the Automatic Document Feeder cover.
2. Remove the jammed paper and close the cover.

If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.

1. Open the Automatic Document Feeder cover.
2. Look for the small black plastic arm
3. When you press on this arm, it should move freely up and down
4. If the arm is stuck down, please contact Technical Support for troubleshooting options
5. Close the ADF cover.