You'll need to call your phone company. (Qwest, BellSouth, SBC, it depends on where you live)
Call Waiting ID (or CID-on-Call-Waiting) is a separate feature, possibly with an extra monthly charge, but possibly it just needs a free activation
There's no setting in the phone to activate/deactivate this feature.
Previously, when this was working for you, the call waiting tone should have been a low tone followed by a very short, high-pitched beep. (booooBEEP!)
Is that still the tone you hear when the second party calls?
If so, is there a burst of static that comes after the high-pitched beep?
If you no longer hear the high-pitched beep, then the problem is that the phone company has dropped the feature from your line. In this case, you really do need to call your phone company and have them resolve it.
If you still hear the high-pitched beep, but not the burst of static, then the problem may be the phone and it may be line quality issues on the phone. In this case, call your phone company's residential repair line, and tell them you need a loop test (MLT) on your line.
If you hear the high-pitched beep, followed by the burst of static, then the problem is in your telephone.
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I have this feature & it is active with my phone company - The phones use to show the call waiting caller ID but recently just stopped. I get the caller ID on the first call but not with the call waiting - Is there something within the phone itself that I need to change?
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