Hi
You need to switch off and unplug the printer. Now open the rear access door by pressing in on the left side of the access door and then pulling it toward you. Now check for any paper jams. From the rear access door opening, gently pull any jammed paper out.
Note-- All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems.
Reattach the rear access door by inserting the two pins on the right of the door into the holes for them, and then pressing in gently but firmly on the left side.
Daniel Scott
Testimonial: "Thank for your help. Was very helpfull."
389 views
Usually answered in minutes!
×