This sounds like the phone is not booting properly. Is the background black with a big Apple icon on the screen? If so connect the phone to your computer and open iTunes. hold the power and home button for 10 seconds until the icon disappears, then release the power button but continue to hold the home button until windows installs the driver.
This will put your iPhone into DFU mode, the screen should remain blank but the phone should be recognised in iTunes. Using iTunes click restore and the software should reinstall and resolve our problem.
Warning: All data on the iPhone will be lost and replaced with the last backup iTunes made.
Hope this helps,
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