Logitech Quickcam V11.8 recently crashed my Window xp blue screen and had to reinstall the Windows xp. Now I use the same camera by plugging into the usb port and it runs better.. (note I didn't even install the driver and run the disk). But after a few use in one incident the blue screen appeared again and restarted my window. I suspect it is the Logitech Webcam that caused the crash last time which I wasn't sure what actually caused it.

It is most likely the driver for your camera. Check the Logitech website for the most up-to-date drivers and install them.

The crash screen, otherwise known as the "Blue Screen Of Death" or BSOD, is usually caused by an error on the driver level. This can happen when code in the driver for the device conflicts with something in Windows or your computer hardware, and the system shuts down to prevent damage. The BSOD gives information about what conflict occurs, and creates a "dump" file with more detailed information.

There is a freeware utility you can download here that will analyze the dump and give you more information about what caused it.

You may need to perform a clean install of the Logitech camera software if it didn't install properly or a another program in memory is conflicting with it. Removing the camera software and reinstalling it using a clean boot procedure may resolve the symptoms you are experiencing.
The following instructions will walk you through this process:

Remove the Logitech camera software.

1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
   
2. Open the Windows Control Panel.
   
3. Open the Add / Remove Programs window.
   
4. Locate the listing for the Logitech camera software and remove it. When prompted to remove the camera drivers files, click Yes.
   

Prepare the system for installation of the Logitech camera software.

1. 1. Go to the Logitech Downloads Page and select your product to download the correct version of the Logitech camera software.
      
   2. Please see here for the clean boot procedures.
      
   3. Doubleclick the icon for the Logitech camera software download file.
      
   4. Follow the on-screen prompts to complete the installation.
      
   
   
2. Return Windows to its normal state.
   1. Use the instructions located here to enter MS Configuration window.
      
   2. Place checkmarks in the items that you previously removed them from.
      
   3. Click OK and allow the computer to reboot.
      
   4. Test the Logitech camera software to ensure your original issue has been resolved.
   
   Please ensure that you are using QuickCam 11.8 if you have Windows Vista or Windows XP
   

oooo sounds like a graphical failure

Check here for MAC compatible cameras.

Manufacturer/Model Driver version Platforms Meets requirements

3com Home Connect 6.6.4 Windows 2000, Me, 98 Yes

Apple iSight (Firewire) Firmware 1.0 Mac OS X (Pantder) Yes

BTC PC 380 Intel 3.20.1001.0 Windows XP Yes

Creative WebCam Go Plus 1.0 Windows XP, Me, 98 Yes

Creative WebCam (WDM) 1.0.11.131 Windows Yes

D-Link USB WebCam(DSB-C100) 0921 Windows XP, 2000, Me, 98Mac 9.2 and 9.1 Yes*

IBM Ultraport Camera 2 Most Current Windows 2000 Yes

Intel Deluxe PC Camera 1.0 Windows XP, 2000 Yes

Intel Easy PC Camera 1.0 Windows XP, 2000, Me, 98 Yes

Intel PC Camera CS 110 6.0.0.62 Windows X Yes

Irez Kritter USB 1.02b4 Windows 2000, Me, 98,Mac 9.1 Yes*

Irez StealtdFire 1.2 Mac 9.2, 9.1, 9.0.4 Yes

Logitech ClickSmart510 7.0.0.1221 Windows Yes

Logitech QuickCam traveler 6.0.1 Windows 2000 Yes

Logitech QuickCam Web 6.0.1 Windows 2000 Yes

Logitech QuickCam Express 6.0.1 Windows 2000 Yes*

Logitech QuickCam Pro 3000 6.0.1 Windows XP, 2000, Me, Mac 9.2 and 9.1 Yes

Logitech QuickCam VC Windows - 4.1.5 Macintosh - 2.1.2
Windows 2000, Mac OSX, 9.2, 9.1, 9.0 Yes

Logitech QuickCam Zoom 8.0.3.1110 Windows XP Yes

Orange Micro iBOT Pro Firewire 4.10.22 Windows 2000, Mac OS X and 9.2 Yes

Veo Stingray 5.0.0.0 Windows XP, Me, 2000, 98 Yes


Copy this site and paste it in your web browser address bar and hit ENTER todownload the MAC drivers macam version 0.9.2 (current version)
for Logitech Quick Cam.

http://webcam-osx.sourceforge.net/downloads.html

Then to use it on the Web, do this.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

You will need to re-install the software for the quickcam. The most up-to-date software for your quickcam is available at this link...
http://www.logitech.com/index.cfm/435/243&hub=1&cl=us,en?osid=1

Check here for MAC compatible cameras and under that is info to download your driver.

Manufacturer/Model Driver version Platforms Meets requirements

3com Home Connect 6.6.4 Windows 2000, Me, 98 Yes

Apple iSight (Firewire) Firmware 1.0 Mac OS X (Pantder) Yes

BTC PC 380 Intel 3.20.1001.0 Windows XP Yes

Creative WebCam Go Plus 1.0 Windows XP, Me, 98 Yes

Creative WebCam (WDM) 1.0.11.131 Windows Yes

D-Link USB WebCam(DSB-C100) 0921 Windows XP, 2000, Me, 98Mac 9.2 and 9.1 Yes*

IBM Ultraport Camera 2 Most Current Windows 2000 Yes

Intel Deluxe PC Camera 1.0 Windows XP, 2000 Yes

Intel Easy PC Camera 1.0 Windows XP, 2000, Me, 98 Yes

Intel PC Camera CS 110 6.0.0.62 Windows X Yes

Irez Kritter USB 1.02b4 Windows 2000, Me, 98,Mac 9.1 Yes*

Irez StealtdFire 1.2 Mac 9.2, 9.1, 9.0.4 Yes

Logitech ClickSmart510 7.0.0.1221 Windows Yes

Logitech QuickCam traveler 6.0.1 Windows 2000 Yes

Logitech QuickCam Web 6.0.1 Windows 2000 Yes

Logitech QuickCam Express 6.0.1 Windows 2000 Yes*

Logitech QuickCam Pro 3000 6.0.1 Windows XP, 2000, Me, Mac 9.2 and 9.1 Yes

Logitech QuickCam VC Windows - 4.1.5 Macintosh - 2.1.2
Windows 2000, Mac OSX, 9.2, 9.1, 9.0 Yes

Logitech QuickCam Zoom 8.0.3.1110 Windows XP Yes

Orange Micro iBOT Pro Firewire 4.10.22 Windows 2000, Mac OS X and 9.2 Yes

Veo Stingray 5.0.0.0 Windows XP, Me, 2000, 98 Yes


Copy this site and paste it in your web browser address bar and hit ENTER todownload the MAC drivers macam version 0.9.2 (current version)
for Logitech Quick Cam.

http://webcam-osx.sourceforge.net/downloads.html

Then to use it on the Web, do this.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger:
http://dashboard.aim.com/aim
On the VIM sign-in window, click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

Hi,
I think this a problem with a USB driver. I had a similar problem once with a USB mouse and keyboard, when running XP. I never isolated the reasons for it happening, but I uninstalled the USB drivers for both and reinstalled them and rebooted and the problem disappeared.
Maybe try uninstalling the Logitech driver and then doing a Registry Clean (and a Clean System) with nCleaner and then downloading the latest zipfile for your webcam model from the Logitech support webpage.
Then plug the webcam in. It will detect and try to look for drivers but not be able to find any.
Now unzip the driver to a folder. Go to Control panel > System > Device Manager, and look for the Unknown Device with a yellow exclamation mark next to it. Double click it to open the driver window and then click the Driver tab. Press Install Driver and choose the 'Browse Computer for Driver' type option and navigate to the folder you unzipped the driver to, select it and open it.
It will Install and then you should reboot.
The problem should be solved, unless some IRQ conflict still happens, in which case you should do a Scan for Errors with an operating system disk.

SO, to sum up, when in doubt, uninstall the driver, clean the registry,reinstall the latest driver, reboot!

Hope that helps

Chris (ziraffa)

i've got the same problem. please help.

During the upgrade installation to QuickCam 11.5 the installer will hault and display error code 2738.

Solution
Windows XP user:

1. Please visit the Microsoft website and download Window Scrip 5.6.
2. After installing Windows Scrip 5.6, please reinstall QuickCam11.5.
   

Windows Vista Users:

1. Click on Start Button
2. Click on All Programs
3. Click on Accessories
4. Right click on the Command Prompt, select "run as administrator"
5. At the prompt type "regsvr32 vbscript.dll"
6. You will now get a message box saying "vbscript.dll" has been registered
7. Reinstall QuickCam 11.5

This resolve the problem.
Sergio

Download the version 11 software from this link.