Xerox phaser 8500 fault 37,018.45:7725 - Xerox Phaser 8500N Printer

Phaser 8500/8550 Support - Xerox Support and Drivers

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Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.

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This is a problem with your ink or ink loader. Inspect the ink to make sure it is Xerox brand and unbroken. If it appears ok. replacing the ink loader (part# 133K27711) and clearing the ISC faults will solve this. Here is a video I made that will show you how. Good luck, I hope it helps.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

34,001.43: An error occurred while attempting read/write access to the
Printhead calibration partition in NVRAM. The Printhead cable may be
unplugged. If you have checked all the cables and nothing is ripped then you might have to change the print head.
Part# 046K00530 You can call this company on my directory they even give you the instructions how to do it yourself. They can give you free technical support. Hope this helps.

You've got some physical problem inside the printer.

See:

http://www.office.xerox.com/printers/color-printers/phaser-8500-8550/sprt-enca.html

If your printer is networked, it can actually communicate with our support knowledge base directly, and troubleshoot itself.

The 37 series faults are usually due to the failure of one or more heaters in the print head. Usually a comparatively inexpensive fix if its just the electronics module(part no:119649580). You will definitely need a tech's assistance to fix it. If the printer is under warranty they XEROX should do it for you free of cost. Hope that helped.

Sai.

When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.

Description An error has occurred related to the Electronics Module 50 V Power Supply. The clutches operate at 50 V. The Head Maintenance, Deskew, and Pick clutches are drawing too much power indicating a short in the supply or one of the components connected to it.

37,066.48:10301