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If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.
Jam can occur in 3 areas. Please refer to the image below.
1. Internal Areas
2. Input Trays
3. The Output Bins
To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.
Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.
If jammed paper is visible, grasp it with both hands and slowly pull it out of the printer. Please refer to the image below.
If no paper was jammed inside the print-cartridge door, open the
Output Bin or the back door
of the printer. To avoid damaging the printer, do not attempt to clear a jam in the top output bin by pulling the paper straight out.
Again, if jammed paper is visible, grasp it with both hands and slowly pull it out of the printer.
If no paper or foreign object is visible, close the back door of the printer.
Next, let's take a look at the
Input Tray. (We have already taken out the print cartridge.)
Lift the Tray 1 roller cover, grasp the jammed paper or foreign object, and slowly pull it out of the printer. Please refer to the image below.
If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.
Close Tray 2.
If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.
Close the upper media guide and return back the print cartridge. Please refer to the image below.
These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.
Thanks for using FixYa. Keep me posted.
Jas247
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